Cindy Osborn Email and Phone Number

• Responsible for planning, design, policies, implementation and support of enterprise SQL Server environment of 665 servers hosting 631 instances with 4428 databases, including distributed standalone servers, virtualized servers, distributed Microsoft cluster and centralized Microsoft clusters. Applications include mission critical supply chain manufacturing applications to infrastructure applications. SQL Server versions include 2000, 2005, 2008, 2008 R2, 2012, 2014; editions include Enterprise, Standard and Express; 32-bit and 64-bit. SQL Server features include Database Engine, Integration Services, Data Transformation Services and Reporting Services. • Consolidate and right size environment to maximize SQL license and hardware investment. • Review and consult on all projects requiring SQL back end components. • Evangelize, architect and implement centralized support for a consolidated community mill cluster supporting mission critical quality and environmental applications.• Consult annually on 40-60 business projects and implement those vendor applications which meet new application fitness requirements.• Developed business case and presented to senior management to secure funding and project approvals to upgrade environment to SQL 2008 R2, 2012, 2014. • Working with vendors and development teams to migrate from lower versions such as SQL 2000/2005 to 2008 R2/2012/2014.• Accountable for SQL License compliance, requirements, forecasting, tracking and true ups with Microsoft.• Submitted and secured SQL environment requirements for department annual budgeting.• Manage workload distribution among onsite team, off shore, and remote staff augmentation resources.• Making recommendations for staff skill development and provided input into staff yearly evaluations.

• Responsible for planning, design, implementation and support of enterprise SQL Server environment of over 700 systems, including standalone servers and Microsoft clusters. SQL Server versions include 2000 and 2005; editions include Enterprise and Standard; 32-bit and 64-bit. SQL Server features include Database Engine, Integration Services, Data Transformation Services, Analysis Services and Reporting Services.• Designed SQL 2005 consolidated environment with least privilege security model policy, working with internal developers and vendors toward successfully implementations.• Evaluated servers and applications for consolidation opportunities. Successfully consolidated 100 application databases onto one SQL 2005 64 bit Active/Passive Cluster.• Analyzed servers for performance concerns, identifying hardware, operating system, SQL Server database and application root causes.• Conducted technical interviews of DBA staff and contract personnel.• Worked with application teams and vendors to migrate databases from SQL 2000 to SQL 2005.• Responsible for application discovery, consultation, training of new application stewards, environment design and the successful migration of systems from business purchased from Weyerhaeuser. Received the Chairman’s Coin Award for activities on this project. • Architected and implemented SQL Server log shipping and replication of databases for disaster recovery and reporting solutions.• Documented installation, configuration and support procedures.• Worked with coders developing and implementing SQL Server solutions. Worked with vendors implementing purchased SQL Server solutions.

• Responsible for ensuring a stable enterprise Windows server environment for mission critical supply chain manufacturing and business critical applications.• Ensured sustainable processes were implemented to support the environment.• Working with application stewards to troubleshoot application performance issues.• Subject Matter Expert for Windows Clustering.• Mentored and trained Windows Systems Specialists.• As the Windows Clustering Expert, documented, designed, implemented, trained and handled troubleshooting of clusters.• Directed team automation and improvement opportunities. • Oversaw implementation and training of team on available tools. • Escalation point for problem resolution of issues.• Responsibilities also included Windows Systems Specialist activities.

• Implemented monitoring solution for the Main Data Center for the Windows Platform with Dell It Assistant, HP Insight Manager, CA Unicenter, and customized VB scripts and a home grown VB application. • Performed backup and restore processes in the Windows Platform, which include: Tivoli Storage Management and Veritas Backup Exec Backup solutions.• Consulted with Application Support for Corporate supported applications for performance monitoring, support and troubleshooting of issues. • Administered Active Directory, establishing global groups, service accounts and managing objects using ADSI Scripting.• Diagnose hardware and operating system failures• Administered DNS and WINS.• Supported server connectivity to the EMC and IBM Storage Area Network Implementation with EMC Symmetric, EMC Clarion, and IBM Shark in an Intel Environment.• Facilitated the support for Vulnerability and Virus Alerts utilizing Patch Management with VB scripts and Norton Antivirus Corporate Edition Anti-Virus software.• Design, administration and support SQL 2000 Windows 2000/2003 clusters.• Lead Data Center Shutdown project for the Wintel farm on three occasions (one planned and two emergency occasions). Developed the complete shutdown and startup sequence for 600+ servers. • Designed a custom VB application combining data from multiple types of databases, using WMI scripting and accessing remote registries to support, maintain and administer the Corporate Data Center Windows Servers. • Developed Domino application to access Microsoft SQL data to survey Application Support personnel regarding applications on the servers.

• Responsible for HP Unix Support of the backup systems.• Worked with the NT/2000 Server Support team identifying processes and procedures where an Operations group could perform first level support and allow NT/2000 Server Support team to focus on developing a higher level processes and procedures. • Developed an automated enterprise database solution for tracking Win Intel server farm and servers managed by CA Unicenter. • Organized and managed what was termed the most successful bunker sweep to bring 300 NT/2000 servers up to current level software. • Developed various Lotus Notes databases for various IT Support Teams. • Worked with the CA Unicenter enterprise tools to identify effective monitoring of NT/2000 servers. • Served as the Technical Liaison to CA Unicenter team to mentor and develop Windows Server Support Knowledge in order to implement CA technology effectively. • Functioned as Project Lead and Technical Lead to design infrastructure with CA Software Delivery Option & Asset Management Option. Implemented Software Delivery & Asset Management solution to 338 Windows Intel Server farm. Developed software packages to deploy CA monitoring agents and manage software updates for the agents. • Mentoring and training of analysts on CA monitoring tools.