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Cindy P. Email & Phone Number

Clinical Service Desk Analyst at HCTec
Location: Dallas-Fort Worth Metroplex, United States, United States 6 work roles 2 schools
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✓ Verified May 2026 3 data sources Profile completeness 86%

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Current company
HCTec
Role
Clinical Service Desk Analyst
Location
Dallas-Fort Worth Metroplex, United States, United States
Company size
564 employees

Who is Cindy P.? Overview

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Quick answer

Cindy P. is listed as Clinical Service Desk Analyst at HCTec, a company with 564 employees, based in Dallas-Fort Worth Metroplex, United States, United States. AeroLeads shows a matched LinkedIn profile for Cindy P..

Cindy P. previously worked as Customer Support Analyst Tier I at Medhost and Customer Success Account Management at Frontier Communications. Cindy P. holds Associate'S Degree, Information Technology from Collin College.

Company email context

Email format at HCTec

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HCTec

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Profile bio

About Cindy P.

I'm an accomplished Customer Success Account Manager with extensive experience in building strong relationships with customers, developing customer success strategies, monitoring outcomes, setting account priorities, delivering business/technical presentations, and promoting continuous quality monitoring. I have substantial experience in billing/account management, assessing needs, streamlining procedures, maximizing value of customer investments, forecasting risks, creating mitigation plans, and collaborating with cross-functional teams. I'm adept at coordinating operations, assessing performance, and exceeding established targets. I'm seeking a position that will utilize experience, expand knowledge, and offer opportunities for professional development.✉ Cindy.Coleman.Phan19@gmail.com

Current workplace

Cindy P.'s current company

Company context helps verify the profile and gives searchers a useful next step.

HCTec
Hctec
Clinical Service Desk Analyst
Texas, United States
Website
hctecpartners.com
Employees
564
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Company profile
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6 roles

Cindy P. work experience

A career timeline built from the work history available for this profile.

Clinical Service Desk Analyst

Hctec

Texas, United States

Customer Support Analyst Tier I

Current
Medhost

Remote

➤ Managed user profiles, roles, and permissions for multiple medical facilities, ensuring seamless access for medical professionals.➤ Configured and maintained page layouts, defaults, and permissions for uniform presentation across facilities.➤ Utilized Salesforce CRM to create and resolve cases, achieving a 99% resolution rate within 24 hours.➤ Provided.

Nov 2023 - Present

Customer Success Account Management

Frontier Communications

Norwalk, Connecticut, United States

➤ Successfully projecting and growing revenue metrics to 85% of targeted goal as measured by TiBR programs.➤ Establishing customer accounts, leveraging customer satisfaction data to inform future initiatives/success strategies.➤ Resolving customer complaints while maintaining excellent professionalism standards according to policies/procedures.➤ Processing.

Jul 2022 - Nov 2023

Customer Support Analyst

Frontier Communications

Norwalk, Connecticut, United States

➤ Served as company representative when interacting with customers by educating them on billing/invoice verification.➤ Monitored installation from order to delivery for requirement requests and communicated significant schedule changes.➤ Successfully aided field sales teams in preparing bids, proposals, contracts, and other data-gathering requirements.➤.

Jun 2021 - Jul 2022

Core Team Member

Advantix Solutions Group

Richardson, Texas, United States

➤ Managed Tier 3 troubleshooting requests and escalated client issues to ensure satisfactory resolution of problems.➤ Oversaw Telecom Mobility by closing tickets, verifying procedure completion and following up on addressed issues.➤ Effectively onboarded clients and aided with setting up accounts prior to hand-off to implementation team members.➤ Aided.

Dec 2020 - May 2021

Solutions Center Agent

Advantix Solutions Group

Richardson, Texas, United States

➤ Onboarded customers by explaining how to use mobile devices, Service Now, Microsoft Authenticator, and Skype.➤ Processed requests for the procurement of mobile devices and managed operational processes related to the position.➤ Strategically created value for clients that helped preserve the company's reputation and business objectives.➤ Managed the.

Jan 2019 - Dec 2020
Team & coworkers

Colleagues at HCTec

Other employees you can reach at hctecpartners.com. View company contacts for 564 employees →

FS Farheen Siddiqui Farheen Siddiqui Colleague at Hctec High Point, North Carolina, United States, United States View → PW Phill Watts Phill Watts Colleague at Hctec Milwaukee, Wisconsin, United States, United States View → BR Brad Reece Brad Reece Colleague at Hctec Nashville Metropolitan Area, United States View → CN Chioma Nwaukwa Pmp®, B.Sc., Rn, Dba✅ Chioma Nwaukwa Pmp®, B.Sc., Rn, Dba✅ Colleague at Hctec Baltimore, Maryland, United States, United States View → RJ Richard J. Richard J. Colleague at Hctec United States, United States View → CL Cheri Liddy Cheri Liddy Colleague at Hctec Sherwood, Arkansas, United States, United States View → BM Brenda Malone Brenda Malone Colleague at Hctec Swansboro, North Carolina, United States, United States View → DB Dad Baines Dad Baines Colleague at Hctec Halifax, England, United Kingdom, United Kingdom View → AA Addie Ajayi-K Addie Ajayi-K Colleague at Hctec Atlanta Metropolitan Area, United States View → MC Marne Carroll Marne Carroll Colleague at Hctec Hohenwald, Tennessee, United States, United States View →
2 education records

Cindy P. education

FAQ

Frequently asked questions about Cindy P.

Quick answers generated from the profile data available on this page.

What company does Cindy P. work for?

Cindy P. works for HCTec.

What is Cindy P.'s role at HCTec?

Cindy P. is listed as Clinical Service Desk Analyst at HCTec.

Where is Cindy P. based?

Cindy P. is based in Dallas-Fort Worth Metroplex, United States, United States while working with HCTec.

What companies has Cindy P. worked for?

Cindy P. has worked for Hctec, Medhost, Frontier Communications, and Advantix Solutions Group.

Who are Cindy P.'s colleagues at HCTec?

Cindy P.'s colleagues at HCTec include Farheen Siddiqui, Phill Watts, Brad Reece, Chioma Nwaukwa Pmp®, B.Sc., Rn, Dba✅, and Richard J..

How can I contact Cindy P.?

You can use AeroLeads to view verified contact signals for Cindy P. at HCTec, including work email, phone, and LinkedIn data when available.

What schools did Cindy P. attend?

Cindy P. holds Associate'S Degree, Information Technology from Collin College.

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