Cindy Schofield Email & Phone Number

Lincolnshire, Illinois, United States

Experienced Executive Assistant with 15+ years supporting SVPs and Boards of Directors. Track record of progressively increasing responsibilities. Proven ability to handle extremely confidential information, manage multiple priorities, and continuing desire to problem solve. Supervisory experience.

• Regularly use Powerpoint to create Financial presentations for CEO and Sr. Mgmt.
• Use Bloomberg Financial Data system & various investment mgmt reports prepare weekly & monthly Pension Performance analysis and reports, which are presented to Chief Financial Officer and the Benefits Investment.
• Use Bloomberg & Reuters Financial Data systems and various financial mgmt reports, prepare weekly and monthly Credit Default Spread, Kraft US Long Term Secondary Trading Spread, and New Issue Pricing analysis and.
• Process benefit investment invoices & maintain expense tracking files to ensure proper payment.
• Create and maintain shared TeamSite intranet repositories and working spreadsheet files used by staff.
• Coordinate wide range of high-level admin & project support tasks, including communication requests with bank investment managers, general correspondence, master contact lists, meetings, and travel & expense.

• Managed Global Help Desk Transformation User Acceptance Testing and Rollout Initiative and conducted Global Regions’ Performance Testing of EDS’ Global Help Desks prior to transition of service.
• Documented high-level processes and touch-points between Kraft and EDS to created contract required Kraft - EDS Policy and Procedure Manual.
• Documented complex IT processes at the work instruction level for Kraft - EDS Process Integration Activities.
• Developed, trained and rolled out of end-to-end ITIL-compliant Global Incident Management process for all Kraft IS Operations around the world.
• Managed manual Service Request process for Non Standard Service Request (NSSR) utilized before introduction of Aries and Aldea tools.
• Documented and trained Global Support Model process for Global Applications to begin being supported by the Help Desk.

• Evaluated Customer Service Operations’ people, processes, tools/technology & customer-relationship management in order to assist IT help desk managers in maximizing the value and performance of the support organization.
• Integrated people, processes and technology to achieve business-aligned strategies, improve the support environment and reduce the total cost of ownership utilizing industry standards, ITIL & best practices.
• Provided and implemented solutions to optimize support operations, reduce the total cost of ownership, improve service levels and maximize end-user satisfaction to create an effective, credible and professional support.
• Restructured essential metric reports to enable management to identify performance gaps and improvement opportunities.
• Documented customer service, help desk and order entry procedures for reusability to significantly upgrade staff knowledge and drastically improve current service levels.

- Develop productive fast paced incoming call team supporting Agents (external clients) and employees (internal clients) using proprietary application systems to quote, write, endorse, manage, report on and bill insurance policies for multiple lines of commercial business. - Responsible for production support and problem resolution as well as security.