Cindy Tan Email & Phone Number

Singapore

Accelerating Digitalization of External Manufacturing Operations:- Spearheading a new initiative to accelerate the digitalization of external manufacturing operations, transforming them into an interconnected and intelligent enterprise.- Focusing on digitization, automation, and advanced analytics strategies to enhance operational resilience, achieve excellence, improve productivity, and provide valuable insights globally.Key Projects & Accomplishments- Structured Approach to Analytical Capability (2022):- Integrated data from various sources to develop a structured approach to analytical capability.Operational Excellence through Power BI and Power Apps (2022):- Leveraged Power BI and Power Apps to achieve operational excellence by seamlessly integrating business operations with data-driven insights solutions.

Singapore, Singapore

Singapore

Strategic Transformation Leadership:- Pioneered the establishment of the Demand Management department, orchestrating the transformation of the existing Order Fulfillment team.- Focused on driving predictability for the business and stability within the supply chain.Forecast Analysis and Planning Integration:- Introduced forecast analysis methodologies, connecting planning processes across functions.- Integrated order fulfillment activities to facilitate seamless revenue realization.Data-Driven Decision-Making:- Spearheaded data integration efforts, enhancing analytical capabilities for informed decision-making.Team Leadership:- Led two teams comprising a total of eight staff members.Key Projects & AccomplishmentsData Integration for Analytic Capability (2020):- Successfully integrated data sources, enabling robust analytical capabilities within the organization.Rapid S&OP and Demand Planning Implementation (2020):- Established Sales & Operations Planning (S&OP) and demand planning cycles within a remarkable two-month timeframe.Operational Shift from Fulfillment to Revenue Realization (2020):- Transformed order fulfillment operations into revenue realization activities within just three months.

Singapore

Sales Insight Analytics and Revenue Projection:- Responsible for global sales insight analytics, revenue projection, and budgeting.- Led the standardization of Sales Master Data, ensuring consistency and accuracy across regions.Forecasting Rationalization and Reporting Transformation:- Spearheaded the rationalization of forecasting processes, resulting in streamlined and more accurate projections.- Transformed reporting practices to provide stakeholders with insightful information for strategic decision-making.Dual Role as Japan Sales Controller:- Drove sales operational excellence, optimizing processes and enhancing efficiency.- Tracked performance metrics, identified gaps, and implemented corrective actions.- Ensured compliance with internal policies and external regulations.Key Projects & AccomplishmentsImplemented Sale Incentive System (2020):- Successfully led the implementation of a new sales incentive system (Xactly) in collaboration with an external vendor.Enhanced Distribution Channel Business (2019):- Developed an analysis capabilities ecosystem to support the distribution channel business.Improved Data Integrity (2018):- Spearheaded data cleansing and reporting analytic logic restructuring with an external vendor, resulting in a significant improvement in data integrity—from 50% to 90% accuracy.Recognized Excellence (2020):- Received The PUMA award for consistently demonstrating the core values of the organization.

Singapore

Strategic Inventory Management:- Improved inventory management for the Asia Pacific (AP) region, successfully closing a £9 million gap against target within a challenging timeline.- Achieved through innovative approaches, including conceptual analytic modeling, scenario stimulation, and inventory optimization initiatives.Enhanced Inventory Predictability:- Elevated AP region inventory predictability from 60% to 95% within a single year.- Reduced write-offs by £1.8 million in 2017.Sales Forecast Accuracy Enhancement:- Collaborated with commercial teams to establish statistical models, resulting in a 10% increase in sales forecast accuracy within 6 months for the Philippines market.Demand Planning Stability and Efficiency:- Implemented a short-term forecast change process, enhancing efficiency and responsiveness between Commercial, Demand Planning, and Supply Planning teams.- Achieved a 50% improvement in demand planning stability, reducing the need for air freight.Key Projects & AccomplishmentsAP Region Inventory Optimization (2017):- Led five inventory optimization projects, resulting in a substantial £6.5 million inventory saving.Stock Provision and Write-Off Governance (2017):- Established robust governance processes, leading to a £1.8 million waste reduction.Collaborative Forecasting Process (2017):- Implemented changes to enhance collaboration and streamline forecasting across teams.

Singapore

Regional Logistics Transformation Leadership:- Led regional logistics transformation initiatives to align with the global direction, creating a tailored supply chain organization.- Drove the CPC Program evolution from a static to a 5-model supply chain environment, fully embracing digitization.Collaboration and Resource Focus:- Collaborated closely with commercial teams and customers to align resources with business requirements and value propositions.- Ensured cooperation and collaboration across the organization to achieve strategic goals.Key Projects and Achievements:Customer Satisfaction Enhancement (2016):- Achieved an impressive customer satisfaction score of 8.5/10 for the CPC program.End-to-End Customer Lead Time Analysis (2015):- Shepherded a competitive analysis project, enhancing customer lead time efficiency.In-House E-Retail System Development (2015):- Created business and tactical operational solutions by developing an in-house E-Retail system.Lead Time Reduction for Make-to-Order Products (2015):- Successfully reduced lead time for Make-to-Order products, meeting sourcing targets across regions—from 49% to 98%.Retail Business Transformation (2014):- Established a roadmap and implementation plan, shifting the retail business from a supply-oriented approach to distribution chain management.- Implemented this transformation in Indonesia, Malaysia, and Thailand.Supply Chain Workshops and Change Management:- Hosted 5 Supply Chain Models & Customer Process Capabilities workshops for the EAJ Country Logistics Head in 2016.- Facilitated a Change Management workshop for Hub Asia key managers and change agents in 2015.Collaborative Team Recognition (2015):- Received the most Collaborative Team award in the NexUs Program for the Employee Ambassador Program project.- The team’s implementation received endorsement from management.

Demand Planning Apac - Business & Finance Operation

Strategic Sales Forecasting and Demand Management:- Utilized predictive modeling based on market trends, consumer insights, competitor movements, pricing, and historical data to forecast sales and demand across all product categories in the Asia Pacific (APAC) region.- Validated business plans, identified risks, and capitalized on opportunities.- Led dashboard reporting for performance reviews and gap closure.Product Lifecycle and Go-to-Market Strategies:- Managed the entire product lifecycle, including new product transition planning and go-to-market strategies.Streamlined Collaborative Planning and Forecasting:- Streamlined processes to enable the regional Collaborative Planning, Forecasting & Replenishment (CPFR) program.- This program became a critical input for accurate sales forecasting.Global Sales & Operation Planning (S&OP):- Led the regional aspect of the Global S&OP process, ensuring alignment between demand, supply, and financial planning.Key Projects & AccomplishmentsSales Forecasting Excellence (2013):- Developed formulas for sales forecasting and opportunity identification using prescriptive analysis.- Factors included ST/SO correlation, price elasticity, NPI projection, and seasonality.- Achieved a high credibility of up to 85% accuracy in sales forecasting.- Recognized by the Global Business Operations team and invited to conduct a workshop in Waterloo to share best practices with other regions.Data Integrity Enhancements (2012):- Drove data integrity improvements through root cause analysis, data cleansing, and consistent data generation.- Provided detailed insights for informed decision-making.Recognition for Commitment & Dependability (2013):- Received an award for outstanding achievement in commitment and dependability.

Supply Demand Management Department

Sales & Operations Planning (S&OP) Leadership:- Led S&OP processes to maximize sales and optimize inventory for Apple products across the Asia Pacific (APAC) region.- Managed demand volatility by reallocating and reworking products, ensuring availability of finished goods materials.Strategic Risk Management and Demand Optimization:- Coordinated New Product Introduction (NPI) launches for Mac mini, Apple TV, and Mac Pro supplies.- Managed inventories during promotions, maintaining optimal levels with adequate lead time and no shortages.Cross-Functional Collaboration and Process Improvement:- Rolled out the APO delivery orders routing project, enhancing efficiency and coordination across teams.- Provided process improvement inputs and authored business requirements.Team Mentoring and Recognition:- Mentored a team of four SDE specialists.- Received the Wave Rider award for execution excellence during the China Online Store launch in 2010.

Laserjet Enterprise System Planning Department

Strategic Oversight and Performance Management:- Recruited to oversee business operations, inventory management, and overall performance across the Asia Pacific Japan (APJ) countries.- Managed cross-functional projects aimed at improving supply chain efficiency, system integration, and inventory goals.Sales & Operations Planning (S&OP) Leadership:- Led the S&OP process in collaboration with global teams.- Focused on product life cycle management and inventory budgeting.Key Projects & AccomplishmentsData Integrity and Inventory Gap Closure (2009-2010):- Formulated a reporting process and requirement project in Boise, US, integrating systems and automating report generation for S&OP in 2010.- Closed a $10 million inventory dollar gap between financial reporting and system data by enhancing data integrity and identifying system linkage gaps in 2009.- Effective Inventory Communication and Savings (2009):- Implemented a standardized inventory review process, facilitating communication between Supply-chain and Sales & Marketing teams.- Provided reports on inventory status, projection, cost, availability, revenue risks, and opportunities.- Improved processes for planning, supply-chain operations, cost management, and inventory management, resulting in $5 million in inventory savings.Global Business Team Project Management (2008):- Managed a global business team project focused on reverse logistics, inventory, rework/upgrade, and cost impact mitigation for APJ region.Strategic Inventory Reduction (2007):- Achieved an initial $4 million inventory reduction over two years while maintaining optimum levels as part of an aggressive top management target.

Electronic Imaging Division

End-to-End Logistics Management:- Oversaw end-to-end logistics for electronic imaging products, including sales forecasting, budgeting, and inventory management.- Streamlined warehouse operations and ensured efficient movement of goods.Global Coordination and Cross-Functional Collaboration:- Managed overseas distributors across multiple regions, effectively liaising with headquarters in Japan and coordinating with other subsidiaries.- Led the project for a warehouse shift, achieving 99.8% inventory movement completion.Inventory Optimization and Cost Savings:- Addressed high inventory challenges during new product introductions.- Suggested improvements that resulted in USD 500,000 worth of inventory savings per new product during the initial period.Team Leadership and Mentoring:- Mentored a team of four administrators.

Master Of Business Administration (Mba), Business Administration And Management, General

Bachelor Of Business Administration (Bba), Business Administration And Management, Specialize In Finance

Diploma In Logistics Operations & Management, Logistics Operations & Management