Cindy Marshall Email & Phone Number

United States

United States

Leading process efficiency and global cross-function alignment to support quality customer engagements

Greater Boston

Waltham

Proactive and dedicated resource for assistance with prospecting, qualifying, and advancing sales opportunities. Preparation with the tactics, tools and best practices needed to effectively utilize time and resources to build bigger, and more qualified, pipeline. • Promotion support • Competitive tactics• Territory Planning• Account Profiling• Customer conversations • Lead qualification• Promos, Pricing, and Sales Plays• Amplification of Battlefield content• Opportunity identification and analysis• Partner Portal/Sales Tool Kit navigation• Prospecting Data • Advancing “stuck” opportunities• Licensing Issues• Troubleshoot Discrepancies with entitlements• License Reports

•Data Migration management•Participation in integration meetings with Autodesk Quotes-to-Collection Group, regarding Moldflow’s existing procedures and how they can be adapted to the Autodesk systems.•Co authored Sales Operation Manual for Distribution to worldwide administrative staff.•SalesForce upgrades – part of team which implemented several upgrades to SalesForce to adjust focus from forecasting to CRM tool: tracking customers asset and maintenance data, renewal of maintenance and generation of quote to customer, tracking host information for license keys.•Analyzed processes and made recommendations for changes in procedures for orders from Material Test Lab in Ithaca.•Run monthly reports and send renewal quotes based on maintenance end dates.•Assist field salespeople with collection of documents required for various sales orders. Process orders to invoicing.•Front line Customer support for license and sales questions. Make recommendations or referrals as necessary.

• Account Manager for 20+ field sales reps and application engineers in the United States. o License agreement compliance, Quotes and Contractso Manage 100+ direct customer accounts + resellers and distributorso Salesforce.com, PeopleSoft, Axapta administratoro SalesForce.com steering committee member o Process orders and corrective cctions i.e. tracking orders, credit holds etc.o Licensing and keys o Special compliance and pricing projects for annual maintenance agreementso Warranty programs and special promotionso Validation team member for Axapta and Global ERP implementationo Inventory manager for software stocko Shipping logistics for domestic distributions 4+ times per yearo Department trainer and author of the policies and procedures manual

Department Trainero CS and Inside Saleso Created the CS Policies and Procedures manualo Maintain department training records as pertains to ECOAcct Manager for 25+ field reps in the US o Contract Compliance, Quotes w/renegotiations, capital equip & disposableso Manage 100+ customer acctso Siebel Steering Comm. and database administratoro Orders and corrective actions i.e. tracking, credit holdso Compliance and pricing projects for IDN and GPO agreements OEM Account Manager for partners o Int'l and Domestico Import/Export Compliance and Shipping Logisticso Inventory reconciliation for int'l warehouseSales and Technical Supporto Target sales with problem accounts o Training with Tech Supporto Validation team member for updated QAD software implementationCS Coordinator March 2000 through April 2001. Answered main phone queue, orders, filing, created new customer accountsDeveloped friendly and effective relationships with customers and field team

• Directed all incoming and outgoing hospital calls• Handled all stat, code and alarm calls with overhead announcements on two campuses. • Worked as dispatch with emergency teams throughout the hospital. Maintained Fire-Pro alarm system and called in Fire Department as needed.• Supported 110 medical offices as an answering service, including messages, faxes and paging emergency calls to appropriate medical personal

Education record

Education record

Effective use of Windows; MS Word; MS Excel; MS PowerPoint; MS Outlook; MS Axapta; Cognos; SalesForce.com; Lotus Notes. Excellent.