Cindy Phillips Email & Phone Number

Indianapolis, In, Us

Indianapolis, Indiana Area

Indianapolis, Indiana Area

Dedicated to providing great service to my clients, whether looking for a new home or selling a home.

Indianapolis, Indiana Area

Lead a team of eLearning developers, creative directors, WordPress developers, and technical communicators to develop all training and documentation for the PureCloud web-based product, and all training content for the PureConnect VoIP solution.

Indianapolis, Indiana Area

Develop and lead a team to convert all paper-based training content to eLearning content, including interactive eBooks, videos, and self-paced training; and to ensure that our training is updated, as necessary. My focus is to make learning fun, fresh. and enjoyable. Using an adapted Agile approach to instructional design, my team is able to develop content much faster than when they used traditional instructional design methodologies. I am a hands-on director, providing project management and jumping in to create videos, edit videos, or capture screen simulations when needed.

Indianapolis, Indiana Area

Responsible for managing and developing initiatives that served the strategic objectives of the team. My focus was to manage new initiatives that were determined as critical for the program and team. I investigated new technologies and methodologies for improving training and retention. I also developed several proof of concepts that we have since implemented, including, converting our out-dated paper-based training content to interactive e-books; developing entertaining on-line training, including branching scenarios; and developing an exam development process that ensures our certification exams are defensible and reliable.

Indianapolis, Indiana Area

Managed a global team of individuals who are responsible for all aspects of Education within Interactive Intelligence. Directed the team to develop first class course materials and deliver first class training to all customers, partners and prospects of Interactive. Set the direction and goals for the Course Developers and Instructors. Budgetary responsibility for a multi million dollar training organization.

* Responsible for the installation, configuration and administration of computer laboratories running Novell NetWare and Windows NT. * Evaluated, installed and maintained other lab hardware and software.* Taught computer application, programming, and fundamentals classes including Microsoft Office; Novell NetWare CNE track (versions 3.12 – 5.1), Hardware & Software Troubleshooting, Microsoft NT Server 4, Network +. * Established and managed the Novell Education Academic Partner program and the Microsoft Academy.* Had budgetary responsibility for Computer Information Systems Department in my region.* Supervised full-time and adjunct faculty and laboratory staff.* Participated in textbook selection, curriculum development, inventory control and other miscellaneous duties.* Served as Association of Collegiate Business Schools and Programs evaluator.* Chaired or served on committees as needed.* Advised program students.

* Developed and maintained programs using COBOL/CICS.* Troubleshooting responsibility for a nationwide data communications network utilizing various types of analysis equipment.* Evaluated and set-up various types of data communications equipment.* Provided voice communications consulting services to all remote sites.* Managed all phases of the implementation and customization of a network management system for a nationwide network.* Managed all aspects of an equipment conversion for remote locations.* Co-edited a quarterly Information Services newsletter.* Developed procedures and training materials for numerous projects.

Certificate In Instructional Design, Educational/Instructional Media Design

Graduate certificate designed for professionals interested in enhancing their skills, developing focused competency in instructional.

M.S., Information & Communication Science

B.S., Computer Science

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