Cindy Yip Email & Phone Number

San Jose, California, United States

• External and internal operational support day by day related to: SFDC contacts, SFDC accounts, CPQ trouble shoot-ing, pricing, pricebook updates, leads, required documentation and more.• Maintain the debook/rebook process for partners and channel executives. Submission of OAs and handling of the process from start to finish. Debook and rebook calculations to present to finance approval team via SFDC automa-tion process.• Work cross-departmentally to resolve ongoing issues and seek resolution where needed.• Manage renewal operational process for partners on a 90 day cycle. Sends out Monthly/Weekly/Reminders as needed.• SFDC data validation and CPQ clean up projects to ensure healthy data.• CPQ quote setup and error troubleshooting for channel executives.

San Jose, Ca

• Contact point between VAR Partners and Finance/Sales Operations for issues around customer self-provisioned add-ons, invoicing questions, order changes, and price calculations for add ons and subscriptions.• Provide troubleshooting and problem-solving support for Sales Operations Team and Channel Executives to resolve Salesforce order processing and CPQ issues. • Assist Partners in understanding the sales order process.• Audit orders for both new VAR Customers and their subsequent subscription renewals.• Assist with prep order processing and Docusign paperwork in Salesforce.• Support Channel team in debook, credit request process.• Ad hoc SFDC report generation for Partners and Channel Executive Team.• Assistance with special projects as determined by the VP Channel Team including SFDC re-assignments associated with Channel Executive and Partner ownership changes.• Assistance with VAR Leads and VAR Customer Lead projects as needed.• Maintenance of partner contact records in Salesforce.

San Jose, Ca

• Maintain and research a variety of daily issues on a case by case basis in regards to pricing, margins, customer sup-port, billing discrepancies, maintaining hotel rates, Synxis/HBSI platforms, PleX server, internal hotel database conflicts, terms and conditions, and taking the necessary steps to resolve in a timely manner.• Large volume task management in pipeline to meet daily, weekly and monthly goals with a SLA system.• Work with Excel tools for data management such as pivot tables, VLOOKUP and etc with data collected from team members to produce performance reports.• Supports the organization and execution of multi-level marketing promotions to increase potential clients.• Actively troubleshoot, analyze and problem solve internal issues cross departmentally to increase efficiency, cor-rect inconsistencies, and maintain reliable communications to assist in production flow by solving operational prob-lems.• Works with channel partners and vendors externally through strong written and verbal communication to ensure up to date information and accurate product load.• Analyzes data from reporting tools to ensure quality of sales including calculating buy/sell margins to compare. IPM Data Management Usage.• Ensures accuracy of contract product load while creating the most efficient step by step process in order to main-tain minimal errors.• Maintain approachable and reliable relationship with team members in order to work together to achieve the over-all weekly and quarterly goals.• Train, coach, and follow up feedback for new hires in order to improve and update current processes.• Provide sales support by ensuring accurate pricing and terms to increase sales and customer satisfaction.• Run product usage reports and verify the quality of data entry (QA).• Work on multiple clean-up projects to update obsolete data for multiple destinations.• Tasks addenda to ensure the most up to date rates, documents, terms and conditions for all product lines.

5893 Rue Ferrari, San Jose, 95138 Ca

• Works with Microsoft Excel to enter contract and addendum information in regards to the most up to date rates, cancellations policies, promotions, and more.• Actively analyze contracts and addendums to consolidate information to solve technical issues within the workload process.• Manages billing discrepancies in the Product Development Account Inquiries Billing inbox to resolve post travel is-sues in regards to invoices. Works closely with the Payables department to investigate and dispute with vendors.• Supports internal sales, customer service, and vendors with on call information and immediate help to ensure accu-racy regarding active bookings in PLEX through the queue line and via email.• Maintains active communication with the Product Development Department to ensure the highest quality of work and efficiently resolve issues.• Processes the weekly exclusive Real Deal Promotional Sale to provide a higher inflow of clients for specific vendors chosen by Product Managers. Works closely with PD in order to validate the correct pricing and promotional de-tails. • Back up assistance for the Lead in regards to maintaining the Contracting Support inbox. Troubleshoots on-going is-sues and contacting vendors to expedite solutions while maintaining professionalism and clear communication.• Back up assistance for Quality Assurance to maintain accuracy throughout the team. Analyzes completed contracts and addendums for team members to ensure accurate information and entry load.

One Shields Ave., 53 Olson Hall, Davis Ca 95616

- Intercept incoming phone calls while managing the front desk.- Administer Language Placement Exams for students throughout the year as well as manage the walk-in computer lab. Along with everyday duties, I also offer technical support to students and professors. - Miscellaneous tasks such as event planning and preparation are also incorporated into my job when needed.

1772 Clear Lakes Ave., Milpitas Ca 95035

• Organized and submitted client's’ personal and financial documents required by Escrow companies, other real es-tate agencies, and banks.• Knowledgeable in the procedure of purchasing, selling, and refinancing properties.• Networked with partner companies and affiliates, delegating and relaying accurate real estate correspondences on time.• Prepared documents to aid clients such as W-2 forms, bank statements and etc.

Bachelor Of Science (Bs), Managerial Economics

Education record

Education record