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Ciro Trombetta is listed as Senior People and Operations Manager at Morgan & Morgan, P.A., a with 1727 employees, based in Miami, Florida, United States. AeroLeads shows a matched LinkedIn profile for Ciro Trombetta.
Ciro Trombetta previously worked as Regional Network Coordinator at Morgan & Morgan, P.A. and Head of Support at Wix.Com. Ciro Trombetta holds Bachelor’S Degree, Political Science from Florida International University.
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I am a people-centric, customer-obsessed leader with a strong desire to own and influence meaningful, data driven change for hyper growth B2B SaaS organizations. I believe that providing world-class service requires building a support model of highly motivated, scalable, cross-functional teams, that understand the User Voice and root-cause opportunities to drive forth results. People are my product, and through excellent communication skills and clear goal setting, I believe there truly is no limit to what we can accomplish with a synergistic approach!
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Miami, Florida, United States
Developed an extensive network of medical provider partnerships across the state of FloridaPresided over various treatment related KPIs throughout the lifecycle of the firm’s case inventory Identified and addressed pain points and bottlenecks in various operational process at regional scale
San Francisco, California, United States
Presided over 16 supervisors and 150+ employees across San Francisco and Los Angeles support centersCollaborated with the VP of Support in the design and execution of monthly KPI goals for Tier 1-3 support, through multiple channels (phone, email, chat), and in 5 different languagesLed quarterly planning of salary, equity, and RSU allocation for both exempt and nonexempt employees
San Francisco, California, United States
Managed 10 global teams and ensured timely and exceptional handling of escalations across 4 sitesOwned User Voice for 10 unique product offerings within the Wix platform - collected top pain points/bugs, measured conversion and churn, and presented to C-Level on a quarterly roadmap cycle Responsible for preparing the organization for upcoming product changes, including organizing training and creation of internal and external knowledge base material
Los Angeles, California, United States
Established the Retail, Support, and Moderation teams for Wix acquisition (DeviantArt.com)Designed and managed performance and satisfaction KPIs and SLAs for the departmentLed several projects including the implementation of a CRM and Knowledge Base, revamping the contact flow, and optimizing internal workflows to increase efficiency
Miami, Florida, United States
Supervised the daily operations of a team of 15 bilingual customer support representatives Managed performance and satisfaction KPIs and SLAs for phone and email channelsConducted weekly first stage interviews that helped the site grow from 15 to 150 team members
Orlando, Florida Area
Other employees you can reach at forthepeople.com. View company contacts for 1727 employees →
Devon Zukoski
Colleague at Morgan & Morgan, P.A.Tampa, Florida, United States
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Morgan Vasigh, Esq.
Colleague at Morgan & Morgan, P.A.St Petersburg, Florida, United States
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Maria Padilla
Colleague at Morgan & Morgan, P.A.Greater Orlando, United States
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David Austin
Colleague at Morgan & Morgan, P.A.Tampa, Florida, United States
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Priscilla Mccallister
Colleague at Morgan & Morgan, P.A.Tampa, Florida, United States
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Gabrielle Perez
Colleague at Morgan & Morgan, P.A.Orlando, Florida, United States
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Mary Kate Moran
Colleague at Morgan & Morgan, P.A.Greater Orlando, United States
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Danielle Sandefur
Colleague at Morgan & Morgan, P.A.Greater Orlando, United States
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Majken Harrison
Colleague at Morgan & Morgan, P.A.Tampa, Florida, United States
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Sarah Buckland
Colleague at Morgan & Morgan, P.A.Jacksonville, Florida, United States
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Quick answers generated from the profile data available on this page.
Ciro Trombetta works for Morgan & Morgan, P.A..
Ciro Trombetta is listed as Senior People and Operations Manager at Morgan & Morgan, P.A..
Ciro Trombetta is based in Miami, Florida, United States while working with Morgan & Morgan, P.A..
Ciro Trombetta has worked for Morgan & Morgan, P.A., Wix.Com, Wix, and Ñapa Venezuelan Cafe.
Ciro Trombetta's colleagues at Morgan & Morgan, P.A. include Devon Zukoski, Morgan Vasigh, Esq., Maria Padilla, David Austin, and Priscilla Mccallister.
You can use AeroLeads to view verified contact signals for Ciro Trombetta at Morgan & Morgan, P.A., including work email, phone, and LinkedIn data when available.
Ciro Trombetta holds Bachelor’S Degree, Political Science from Florida International University.
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