Francisco G. Email & Phone Number

Woodland Hills, Ca, Us

Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. I am responsible for assessing, testing, tracking, predicting and reporting all related aspects of a suite of production applications from a scalability, performance, responsiveness, capacity and availability perspective.

Hawthorne , Ca, Us

As the Head of Information Technology, I led the establishment of our IT infrastructure, with a strong focus on security and regulatory compliance. In the initial months, I built a new IT department from the ground up, implementing robust security measures, a solid disaster recovery plan, advanced DevOps practices, seamless cloud integration, and comprehensive business continuity strategies.• Led the establishment of IT infrastructure, focusing on security and regulatory compliance, achieving compliance with ITAR and NIST standards.• Built a new IT department from the ground up, implementing robust security measures and a solid disaster recovery plan.• Scaled storage operations from 120TB to 1700TB, increasing data handling capacity by over 14x.• Managed servers, virtualization, storage, network infrastructure, and firewalls, ensuring 99.99% uptime.• Crafted and implemented all DevOps pipelines, focusing on Infrastructure as Code (IaC).• Managed and mentored a Senior Systems Administrator, ensuring alignment with strategic IT goals and fostering professional development.• Collaborated with cross-functional teams to ensure alignment with business goals and successful project delivery.• Crafted and implemented all DevOps pipelines, focusing on Infrastructure as Code (IaC) using tools such as Terraform and Ansible.• Established continuous integration/continuous deployment (CI/CD) processes, leveraging Jenkins, GitLab CI, Github Actions, and Docker to automate and streamline software delivery.• Implemented container orchestration using Kubernetes, enhancing application scalability and management.• Developed and maintained monitoring and alerting systems using Prometheus and Grafana to ensure system reliability and performance.

Mountain View, California, Us

As the DevOps Lead at LegalZoom, I was pivotal in driving the company’s strategic transition from on-premises infrastructure to the AWS cloud. This transformation was not just a technical shift but a key strategic move that significantly enhanced our scalability, reliability, and efficiency in delivering our legal services.• Led a team of three DevOps engineers, driving the transition from on-premises infrastructure to the AWS cloud, reducing operational costs by 30%.• Developed and maintained highly efficient build automation scripts, revolutionizing the build process across multiple platforms.• Established and maintained robust Continuous Integration (CI) practices for automated builds.• Oversaw system provisioning and product releases, assuring timely and efficient delivery of new features and updates.• Created and enforced security baselines, ensuring compliance with industry standards and protecting sensitive data.• Worked closely with other team leaders to achieve company goals, fostering collaboration and aligning DevOps practices with overall business objectives.• Created and enforced security baselines using AWS Security Hub and other security tools, ensuring compliance with industry standards and protecting sensitive data.• Managed containerization and orchestration using Docker and Kubernetes, improving scalability and resource efficiency.• Developed and integrated monitoring and logging solutions using Datadog to ensure system reliability and performance.

El Segundo, Ca, Us

About TechStyle Fashion Group: TechStyle Fashion Group is an e-commerce company with five portfolio brands: JustFab, ShoeDazzle, Fabletics, FabKids, and SavageXFenty.As the DevOps Manager, I was responsible for all DevOps operations across TechStyle's five brands, assuring seamless development, deployment, and operational processes. • Led a team of four DevOps engineers, overseeing all DevOps operations across TechStyle's five brands.• Directed the DevOps strategy to enhance the performance and scalability of e-commerce platforms.• Managed CI/CD pipelines using Jenkins and GitLab CI, reducing deployment errors by 60% and accelerating release cycles by 50%.• Implemented Infrastructure as Code (IaC) using Terraform and CloudFormation, streamlining provisioning processes and ensuring consistent environment setups.• Built and mentored a high-performing DevOps team and provided 24/7 on-call support to maintain high system availability.• Streamlined workflows by automating repetitive tasks with Python and Bash scripts, increasing operational efficiency.• Provided 24/7 on-call support to maintain high system availability and promptly address critical issues.• Coordinated with development, QA, and operations teams to ensure seamless integration and deployment of new features.

El Segundo, Ca, Us

• Led a team of three system administrators, guaranteeing the integrity and performance of the entire network and server infrastructure to support nearly $1 billion in annual sales.• Responsible for the PCI environment, ensuring secure processing of credit card payments and compliance with industry standards.• Initiated the use of Redis and Elasticsearch for caching a 20+ terabyte database system, improving query performance by 70%.• Developed and managed system access controls, monitoring, and evaluations, and established disaster recovery policies.• Installed, configured, and maintained desktop and server software and hardware, including phone systems, network switches, routers, and firewalls.

El Segundo, Ca, Us

ZOO Digital works with the top international players in the media, entertainment, and publishing industries. I led the IT departments at UK Sheffield (HQ) and US office in El Segundo.The three main projects I led and deployed were expanding the current Stornext SAN, VMware VDI deployment, and a complete office hardware refresh.• Secure systems by developing system access, monitoring, control, and evaluation; establishing and testing disaster recovery policies and procedures; completing back-ups; maintaining documentation.• Install, troubleshoot, configure, and maintain the server software and hardware; phones and phone systems; network switches, routers, and firewalls.• Identify emerging information technologies to be assimilated, integrated, and introduced within the ZOO infrastructure.• Serve as primary contact with outside vendors in the generation of RFPs, bids, contracts, agreements, and other major vendor interactions.• Maintain high-definition edit bays, maximize peak performance of XSAN\Stornext storage systems, render-farms, encoding systems, and other means of digital storage, transcoding, and file manipulation.• Worked with senior leadership to align IT strategies with business objectives.

El Segundo, Ca, Us

I was promoted to Systems Administrator after training with the IT Manager on Windows, Linux, and networking equipment leveraged at ZOO.• Assisted in supporting PC hardware components, desktop operating system software, and application software.• Managed and maintained server infrastructure, including Windows and Linux servers.• Administered and supported VMware virtualization environments, ensuring optimal performance and availability.• Implemented and managed network security measures, including firewalls and intrusion detection systems.• Performed regular system backups and ensured disaster recovery plans were in place and tested.• Conducted software and hardware installations, upgrades, and maintenance for servers and network devices.• Supported network infrastructure, including switches, routers, and wireless access points.

El Segundo, Ca, Us

Main responsibilities were helpdesk support at the US location, which consisted of around 80 full-time employees.• Assisted in supporting PC hardware components, desktop operating system software, and application software (Windows, Mac, Microsoft Office, etc.).• Monitored and triaged help desk support requests, responding promptly to telephone calls, instant messages, emails, and in-person requests for technical support.• Assisted with data recovery using tape backup or recovery tools, ensuring critical data was protected and recoverable.• Provided support, monitoring, testing, and troubleshooting for hardware and software issues, ensuring efficient resolution.• Set up equipment for new and existing employees, ensuring they had the necessary tools to perform their roles effectively.• Inventory of IT assets, including hardware and software, to ensure accurate tracking and allocation.

El Segundo, California, Us

Internship for the 2008-2009 Los Angeles Lakers Basketball Team.The primary role was to assist the media content manager and beat reporter in publishing content to the team website.Edited/Created content on Lakers.com.• Facebook / Twitter maintenance and updates. • Live Score Board Design and implementation. • Created a complete Lakers Playoff History Page.• Lakers Basket Blog editing and Lakers Courtside Connection maintenance.• For every Lakers' Game, created a preview and post-game page with contents about the players and game.

Long Beach, Ca, Us

A global, full-service agency, connecting brands with the right customers across a rich and varied landscape of media.• Provided tier 1 and 2 desktop support for over 250 users, addressing hardware, software, and peripheral issues efficiently and effectively.• Installed, configured, and troubleshooted hardware, software, and peripheral equipment, following design or installation specifications.• Responded promptly to support requests via phone, in-person, and remote assistance, ensuring minimal disruption to user productivity.• Set up equipment for new and existing employees, including workstations, laptops, monitors, docking stations, and other peripherals.• Managed inventory of IT assets, ensuring accurate tracking, allocation, and maintenance of hardware and software.• Assisted in network support tasks, including configuring and troubleshooting network switches, routers, and wireless access points.• Assisted in the training of new employees on IT policies, procedures, and best practices, enhancing their ability to use IT resources effectively.

Bachelor Of Computer Science - Bs, Computer Science

High School Diploma, General Studies