Customer Support Specialist
Los Angeles County, California, United States
Worked extensively to research and solve various software issues clients encounter. Major projects include the following:-Developed a desktop application using C# to update thousands of files for clients.-Developed another app which feeds information from Salesforce to organize cases to be worked on for clients.-Solved over a 1,000 different cases for various clients involving technical issues, backend updates, and projects to avoid manual work on the client side. This effort lead to automating various workflows for increased efficienty.