•Conducts research and monitors blog traffic patterns to assess the specific content desired by the clients.•Utilizes excellent communication and writing skills to develop creative and interesting stories and outreach initiatives.•Preferred writer status for many high-profile clients, major corporations, and various industries.•Evaluates content and help improve colleagues’ work quality through detailed editing and constructive feedback.•Edits rewrites and prepares several pieces per week (20-30 pieces per week).

Customer Experience Certificate Program - AustinAs Special Programs Coordinator for The University of Houston CT Bauer College of Business Customer Experience Certificate Program for Executives, I am responsible for assisting our Program Managers and Directors in the overall direction and implementation of the program. Some of my responsibilities include being head of recruitment, analyzing sales and student enrollment, marketing to prospective companies and executives, drafting procedural guidelines, innovative research marketing, writing applications for educational grants, identifying and working with top industry leaders as faculty, and managing and updating the Advisory Council for the university program.

• Ghostwrote various books and novels in a multitude of genres, including nonfiction, genre fiction, literary fiction, biographies, and copywriting. • Wrote 30,000+ word assignments according to instructions. • Conducted thorough research into assigned topics. • Managed competing deadlines with efficiency. • Organized material to research and complete writing tasks. • Completed accurate and polished formatting in line with publishing and clientele standards prior to submission. • Consulted with editors to shape the content and eliminate any errors. • Communicated with editors for feedback and distribution. • Analyzed developments in the field to update instruction literature.• Interviewed personnel and conducted subject research in support of product development.

• Deliver high-quality, insightful, informative, and entertaining written content while meeting target deadlines• Produce approximately 30-35 articles per month• Perform in-depth research into topics to write clear and accurate copy. • Create strategic models for diverse accounts with a strong focus on ensuring compliance with requirements, preferences, and missions. • Produce innovative and impactful content that supported incremental growth in competitive performance, and commercial value by no less than 20%.• Perform copy review and editing, including guidance and oversight of production. • Apply strong writing, editing, and proofreading abilities to each assignment to produce the best possible content.

• Received international accommodation award for writing from the International Association of Professional Writers and Editors• 100% Job Success Rate & Top 10% of all freelancers (5.0 rating)• Over 30+ positive client reviews with a 5-star rating for my quality work• Three years of professional writing experience in a multitude of genres and proses, including ghostwriting, content writing, technical writing, copywriting, postgraduate writing in various academic disciplines, articles, blogs, SEO-focused content, nonfiction, creative fiction, literary fiction, genre fiction, social media ad writing, editing, and proofreading.• Publications in the psychology journal The B. Quarterly and Psychology Today.• Ghostwrite & copyedit several nonfiction and fiction books, articles, blogs, and web content.

• Evaluated project requirements and content standards for each project to produce copy in line with the specified academic format.• Responsible for ghostwriting time-sensitive postgraduate work in various academic disciplines, including psychology, sociology, theology, economics, world history, U.S. history, literature, world politics, business analytics, entertainment, and world news. • Wrote and edited articles on various subjects from product description, advertising, entertainment, politics, business analytics, and product instructions. • Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content. • Managed and met deadlines on time.

• Monitored student progress and assist students in accomplishing established learning objectives. • Interacted independently with students using distance education technologies via online resources. • Provided timely written feedback to students on coursework and progress. • Managed student behavior and discipline in the online classroom • Maintained, revised, and enhanced existing critical course curriculum. • Defined and articulated learning outcomes, including measurements, performance metrics, and changes to improve student learning. • Organized a detailed list of resources to help students go beyond classroom environments and delve into topics of interest. • Designed and developed instructional activities using data from student learning style assessments. • Employed diverse teaching approaches to help students of all abilities understand the material. • Selected and prepared educational resources, taking account of students' interests and cultural backgrounds.

•Write and proofread blog and social media posts, content writing, and articles. • Market services through social media platforms and advertising services. • Research and write technical articles on psychology and politics for scholarly publications. • Authored numerous books with style and voice to fit selected genres specified by the client. • Prepare and submit professional proposals to select publishers to outline works, promotional skills, and literary experience. • Complete accurate and polished formatting in line with publishing standards prior to submission• Maintain current understanding of SEO and business analytic trends, enhancing writing and marketing success. • Collaborate with clients in the development of SEO content, maintaining consistency with brand marketing and mass email marketing strategies.

• Responsible for managing the development and application of Person-Directed Plans and Individual Care Plans for consumers with mental health disorders and/or developmental disabilities. • While using a person-centered approach, produced statistics showing a verifiable success rate of no less than 35% achievement of social goals and outcomes. • As policy administrator of Texas Home Living and General Revenue waiver programs to private sector agencies in Nueces County, had a 99% success rate in meeting compliance with Texas Administrative Code and Texas Human Health Services laws, regulations, and policies. • Validated agency adherence of policy compliance, procedures, protocols, and training certification of over 20 personnel Chaired monthly face-to-face monitoring, coordinating, documenting, and assessing the progress of each person-centered outcome and progress towards goals/objectives for each consumer case (35-49 caseload). • Performed biopsychosocial assessments to extrapolate information pertinent to each consumer's immediate needs and desires (35-40 caseload). • Performed as the communication liaison for consumers requiring representation in Medicaid, Medicare, Worker's Compensation, and Social Security Administrations, and other various community resources. • Responsible for maintaining all documentation in government audits; no more than one deficiency for each of the 3 programs managed. • Educated patients and loved ones about different treatment options and outside care approaches, reducing the burden on internal resources. • Evaluated treatment plans against individual goals and healthcare standards. • Consulted with clinicians to devise and manage effective ongoing care plans for at-risk patients.

• Responsible for providing direction and training to over 20 staff members in caring for consumers with mental health disorders and/or developmental disabilities in an ICF residential facility. • Administered adherence to all proper protocols and safety concerns in accordance with Texas Administrative Code, Texas Health Human Services, and ICF regulations. • Maintained documentation of all consumer-related activities to track progress of outcomes/ goals, mental and physical well-being, consumer satisfaction, and behavior/ cognitive functioning of each consumer (38-40 caseload). • Liaised between community programs and residents and counseled 38-40 community and assisted living residents. • Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs. • Supported personal needs of residents dealing with diverse conditions. • Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes. • Provided swift and knowledgeable emergency support in line with campus crisis protocols. • Solved grievances and complaints by collaborating with residents.

 Provide knowledge of exercise science and nutrition to clientele to promote healthy habits and lifestyle changes Structure exercise programs and implemented nutritional plans based on personal clientele goals Received numerous letters of commendation from clientele for my distinguished training and professional guidance in their fitness journey Received top 25 trainer award in the entire company in December of 2013