Christian Thomas Email & Phone Number

Denver, Colorado, United States

Senior foreign affairs liaison and diplomatic advisor for OEDIT and Governor Jared Polis. Advise state leadership and Colorado business representatives on diplomatic protocol, trade relations, foreign policy issues, and foreign direct investment.- Oversee and execute business protocol and foreign relations processes for incoming foreign delegations to.

Denver, Colorado, United States

- Languages: English & Spanish- Managing a portfolio of $3MM in recurring revenue. Creating internal processes and gathering data on product-market fit in Latin America, including travel, participating in trade shows, and speaking at conferences.- Coordinate efforts between the client and various teams in Customer Success, Technical Account Management.

Greater Denver Area

- Partner with clients in helping them grow their business through improving online conversions- Build and nurture existing relationships with over 250 FareHarbor accounts- Pro-actively advise and suggest improvements to ensure client satisfaction-Handle unique problems that face clients with their online bookings and reservation management

Mexico, Belize, Guatemala

• Act as day-today guide, interpreter and manager of the group (in English and Spanish)
• Deal directly with passenger issues and concerns, ensuring that passenger satisfaction is effectively achieved
• Maintain established travel itineraries as closely as possible, making changes only when necessary
• Make reservations for accommodation, transportation and activities as required
• Assisting and accompany travelers during optional activities and meals
• Advise clients on suitable restaurants, additional transport requirements, purchase of souvenirs etc

Boulder, CO

Constructed new SOPs within a new position at the company. Partner with Enterprise clients to create and execute an implementation plan as they configure their new customer service platform. Understand client's business needs and recommend best practices for ensuring SnapEngage makes a positive impact both upon launch and as their organization scales..

Boulder, CO

• Provide consultative sales approach to inbound leads from trial signup through contract signing.
• Small to medium business primary focus, English, Spanish and Portuguese speaking.
• Provide client services and technical support for global clients via online chat, email, and phone
• Assist Latin American client base in both Spanish and Portuguese (written and verbal).
• Writing/updating Support documentation in Wordpress
• Client onboarding

South America: Argentina, Brazil, Bolivia, Chile, Uruguay

• Act as day-today guide, interpreter and manager of the group (in English, Spanish, and Portuguese)
• Deal directly with passenger issues and concerns, ensuring that passenger satisfaction is effectively achieved
• Maintain established travel itineraries as closely as possible, making changes only when necessary
• Make reservations for accommodation, transportation and activities as required
• Assisting and accompany travelers during optional activities and meals
• Advise clients on suitable restaurants, additional transport requirements, purchase of souvenirs etc

Boulder, CO

School Campaign Organizer: I reached out to the local community and organized fundraisers with schools to raise funds for our various educational projects. This also includes putting on sweet benefit concerts to raise money for the children we sponsor in Guatemala, India, and Kenya.

Master Of Public Policy - Mpp, Urban Development & Economic Policy

Through the MPP program, I define policy problems across disciplinary boundaries and apply methodologies and ethical awareness to evaluate.

Bachelor'S Degree, International Affairs

Social Justice And Development Of Nicaragua/Latin America, International Relations And Affairs

Studied poverty, social justice, and revolution in Nicaragua.