Senior foreign affairs liaison and diplomatic advisor for OEDIT and Governor Jared Polis. Advise state leadership and Colorado business representatives on diplomatic protocol, trade relations, foreign policy issues, and foreign direct investment.- Oversee and execute business protocol and foreign relations processes for incoming foreign delegations to Colorado, outgoing trade and investment missions, and trade shows.- Execute on the Global Business Development division's data-backed FDI and Export strategies through establishing relations with select foreign government and business partners. - Maintain strong working relationships with state and U.S. government agencies, identifying and facilitating alignment between relevant state agencies and foreign government, business, and research entities.- Market international opportunities to statewide local government partners, cities and counties, chambers of commerce, and industry associations.

- Languages: English & Spanish- Managing a portfolio of $3MM in recurring revenue. Creating internal processes and gathering data on product-market fit in Latin America, including travel, participating in trade shows, and speaking at conferences.- Coordinate efforts between the client and various teams in Customer Success, Technical Account Management, Product, and Business Development to meet project goals on client adoption, retention, r growth.- Leading a team of account managers by providing day to day assistance in their professional careers, leading team wide initiatives on growing and retaining clients, interviewing candidates, and training new employees.- Using data informed decision-making in Google Analytics, Tableau, SEMRush, and Google Search Console to improve client's online sales and increase portfolio ARR.- Leading initiatives to share company knowledge across the team and with other departments.

- Partner with clients in helping them grow their business through improving online conversions- Build and nurture existing relationships with over 250 FareHarbor accounts- Pro-actively advise and suggest improvements to ensure client satisfaction-Handle unique problems that face clients with their online bookings and reservation management

• Act as day-today guide, interpreter and manager of the group (in English and Spanish)• Deal directly with passenger issues and concerns, ensuring that passenger satisfaction is effectively achieved• Maintain established travel itineraries as closely as possible, making changes only when necessary• Make reservations for accommodation, transportation and activities as required• Assisting and accompany travelers during optional activities and meals• Advise clients on suitable restaurants, additional transport requirements, purchase of souvenirs etc• Maintain daily expenditure accounts, retain receipts and keep expenses within the trip budget provided• Provide a report for each trip, in the requested format• Update trip notes and trip audits• Train new Leaders as required, passing on as much trip related information as possible.

Constructed new SOPs within a new position at the company. Partner with Enterprise clients to create and execute an implementation plan as they configure their new customer service platform. Understand client's business needs and recommend best practices for ensuring SnapEngage makes a positive impact both upon launch and as their organization scales. Identify common client challenges and work with the Support and Development teams to proactively address them by being voice of client(s). Working with English, Spanish, and Portuguese speaking clients.

•Provide consultative sales approach to inbound leads from trial signup through contract signing. • Small to medium business primary focus, English, Spanish and Portuguese speaking.• Provide client services and technical support for global clients via online chat, email, and phone• Assist Latin American client base in both Spanish and Portuguese (written and verbal).• Writing/updating Support documentation in Wordpress• Client onboarding• Constantly work to improve the overall user experience to ensure client success

• Act as day-today guide, interpreter and manager of the group (in English, Spanish, and Portuguese)• Deal directly with passenger issues and concerns, ensuring that passenger satisfaction is effectively achieved• Maintain established travel itineraries as closely as possible, making changes only when necessary• Make reservations for accommodation, transportation and activities as required• Assisting and accompany travelers during optional activities and meals• Advise clients on suitable restaurants, additional transport requirements, purchase of souvenirs etc• Maintain daily expenditure accounts, retain receipts and keep expenses within the trip budget provided• Provide a report for each trip, in the requested format• Update trip notes and trip audits• Train new Leaders as required, passing on as much trip related information as possible.

School Campaign Organizer: I reached out to the local community and organized fundraisers with schools to raise funds for our various educational projects. This also includes putting on sweet benefit concerts to raise money for the children we sponsor in Guatemala, India, and Kenya.