Jacob Diaz Email & Phone Number

Redmond, Washington, Us

-Contributed to the expansion and maintenance of our application on a full stack basis, utilizing my deep functional understanding of the underlying business scenarios and customer needs to ensure proper app behavior.-Led the development of multiple highly requested features from the specification and planning phase through to the execution. The impact was enhanced Net Promoter and Customer Satisfaction Scores.-Served intermittent on-call engineer rotations, communicating with customers to troubleshoot and mitigate high-impact issues and identify product bugs.-Owned development of our “Dynamics Timesheet” mobile app on iOS/Android, delivering functionality requested by customers, resolving urgent customer escalations, and managing its release cycle.-Organized and led the knowledge transition of multiple product areas to our growing team in India, providing mentorship and guidance to ensure a smooth hand-off.-Presented to the broader team on numerous occasions, ranging from technical specs, demos, and knowledge sharing sessions.

Redmond, Washington, Us

• Grading assignments and exams meant to test students’ grasp of proof techniques and algorithmic concepts• Hosting office hours and lab sessions on a weekly basis to answers student questions and solidify in-class material

• Minimized redundant work among teams in the Ford Credit Online-Financing branch by creating a RESTful API for internal use, complete with documentation and API health monitoring for ease of maintenance• Built and maintained continuous integration and delivery (CI/CD) pipelines, thereby expediting the release process and minimizing dev work • Presented in bi-weekly demos to business and IT stakeholders, as well as upper management including the IT Director of Ford Credit• Established a more responsive and adaptable application by migrating from an outdated front end framework to Angular and upskilled the team on Angular capabilities • Implemented back end processes to automatically populate databases with vital information about content presented to customers, providing business stakeholders with decision-driving metrics

Houston, Texas, Us

• Condensed ~900 test cases into fewer than 300 cases, paving the way for expedited testing• Rewrote existing web app Selenium framework test suites to streamline tests and establish a clearer structure• Performed extensive website testing to identify and resolve bugs