Joy David Email & Phone Number

Ladera Ranch, Ca, Us

De-Centralized

PROJECT: RTSM ApplicationsLeads development teams of various applications to ensure incidents submitted to teams are resolved and closed in a timely manner.Manages incidents assigned to different engineering resolver groups.Explains resolution and root-cause analysis of incidents to Level 2 support groups to foster a shift-left knowledge transfer.Performs root cause analysis and provides workaround to application issues. Creates and documents processes that are relevant to supporting the applications. Creates support maintenance plan documents for new applications.Defines Azure monitoring and alert rules for Azure applications.Uses PL/SQL scripting and queries during cause analysis.Raises change requests using the company’s ITSM application ServiceNow and communicates these changes with the Azure systems and Enterprise Infrastructure teams.Communicates with engineering, Azure Systems and Enterprise Infrastructure teams during root cause analysis on issues.PROJECT: Patient SensorsServed as the engineering support lead.Performed root cause analysis and provided workaround to application issues.Using Python scripting and Pandas library, performed reconciliation of data from both Azure resources and on-premise databases, to ensure all data received from the wearables have been processed completely.Used PowerBI to create reports and ensure data consistency.Used SSIS to merge data from export files and validate data reported by a different data group.Ensured processes were followed and root cause remediation was planned and executed for each issue and that actions were fully documented.Performed root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.

Irvine, Ca

PROJECT: EDCAs a member of the engineering support team, performed root cause analysis on internal and external data and processes.Used expertise on T-SQL n writing/maintaining stored procedures and complex queries. Ensured that remediation was executed for each issue.Performed performance tuning queries.Raised defects found during source code tracing.Created complete and detailed documentation on each issue.Provided training and on-boarding to new engineering support members. Communicated with Level 2 support and stakeholders on application issues.

Irvine, Ca

A part of an in-house software development team that created ASP.Net web applications that were used by customer service representatives, loan processors, team leaders and managers.Designed and developed the MS SQL stored procedures, views and functions needed by the applications.Designed and developed COM+ components that were used by the applicationsActively participated in the complete development life cycleInvolved in design, analysis and development of the applicationsWorked closely with the business analysts by reviewing program specificationsConfigured COM+ objects for web applications’ use.Responsible for gathering requirements, unit testing and bug fixesDesigned and developed web services using WSDLWorked closely with QA analysts on applications’ fixes and changesWorked closely with the CIC telephony development team to integrate CIC phone functions into the web applicationsCreated CISCO IPCC ICM scripts Created and maintained CIC programs using basic CIC handler programmingCreated and maintained profiles in CIC AttendantUsed CIC Administration to support CIC changes

Irvine, Ca

Created the web pages for the WebScheduling application using ASP and SQL Server 2000.Created modules for the eCircuitSuite applications using Visual Basic, ASP and SQL Server 2000.Responsible for supporting eCircuitSuite applications created in Visual Basic 6 and ASP. Created and supported new and existing stored procedures, views, tables, DTS in MS SQL Server 2000.Designed new enhancements to the eCircuitSuite applications using Visual Basic and ASP.Created program enhancements for the eCircuitSuite applications.Tested new enhancements to the current VB and ASP applications.Generated adhoc reports using SQL statements.Generated reports using Crystal Reporting.Reviewed enhancement specifications with the client.Updated web pages for the Web Scheduling application using HTML, Javascript, VBscript, Active Server Pages (ASP).Created XML files for use by the theatres’ Point of Sale Systems. Gathered requirements from the client for new enhancements.

San Francisco Bay Area

Developed applications using MS Access 97 and Visual Basic.Developed applications in the mainframe development environment (TSO/ISPF, MVS JCL and Procs, COBOL II.Supported and maintained the Access 97/Visual Basic, FoxPro applications that are used in producing month-end files and reports.Performed cycle monitoring of mainframe jobs.Created specifications and test plans for projects.Created queries and programs that produce adhoc reports.Tested programs and applications with software engineers and users.Developed knowledge of system development methodologies and system design/analysis skills.Implemented training course for new recruits — speeding profitability.