Claire Course Email & Phone Number

Oldham, United Kingdom

Stockport, United Kingdom

Manchester, United Kingdom

• Orchestrated and organised successful stakeholder launch events to promote the introduction of a new fleet of trains and improved timetable
• Wrote keynote speeches for the Managing Director and directorate
• Responsible for ensuring the Stakeholder Database was cleansed, resulting in a significantly improved, targeted and robust foundation for all stakeholder specific communication
• Organised bi-annual stakeholder conference to ensure key business successes were relayed to an influential audience in line with our strategy
• Produced informative and visually innovative presentations for the directorate to deliver
• Attended meetings with key groups and individuals with a vested interest in FTPE, explaining the business objectives and helping to position FTPE as an industry leader

Manchester, United Kingdom

• Responsible for delivering key messages and communicating business changes to employees to ensure they are equipped with the correct knowledge to deliver the best service to customers
• Work with all departments to help employees feel engaged and part of the ‘Swinton Family’
• Produce a monthly staff magazine to inform employees of the company’s vision and values
• Create staff incentive schemes to encourage sales staff to meet and exceed targets and deliver customer service which is ‘above and beyond’.

• Responsible for media relations and organising all publicity opportunities.
• Managed the day-to-day activity of the Internal Communications Manager, responsible for ensuring staff were engaged and informed about the business.
• Responsible for the communications budget and worked closely with the Marketing team to help ensure a cohesive communications strategy.
• Organised Ministerial and Royal visits and deputised for the PR and Stakeholder Manager (Head of Communications).

Manchester, United Kingdom

• Responsible for the company’s internal communication channels and staff engagement
• Ensured the FTPE intranet was kept up to date and accurate
• Developed the staff survey and ensured every member of staff received one and understood their role in providing useful feedback.
• Worked with staff to ensure two way communications processes were in place and employees in satellite locations were as involved in our communications as head office staff

Manchester

• Many responsibilities as above with emphasis on ensuring employees were aligned with the company’s vision and take pride in working for FTPE at the start of the franchise in 2004
• Working to ensure employees are always ‘ambassadors’ of FTPE and always remain engaged

Preston, United Kingdom

• Achieved numerous front page splashes at the Lancashire Evening Post covering major news stories including the Cockle Bay Disaster and the Shipman inquiry.
• I regularly interviewed MP’s, business leaders and celebrities alongside the general public to write hard news stories and features for six daily editions of the regional newspaper and supplementary magazines.

Cipr Professional Diploma In Public Relations, Public Relations

Ba (Hons) Journalism

Activities and Societies: NCTJ accreditation