Claire Deeprose Email & Phone Number

London, GB

London, England, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

⦁ Develop coaching & mentoring solutions to support the Partnership Plan⦁ Partner with business areas and colleagues in People to understand coaching requirements for leaders and scope most appropriate solutions⦁ Measuring success of coaching relationships to ensure return on investment ⦁ Management of supplier list, onboarding new suppliers and arranging.

Responsible for translating business strategy into an experience for our 85,000 Partners that aligns to the expectations set out by our founder. Specialising in performance management (including disciplinary and grievance, absence management, probation period and anti-bullying and harassment) and coaching. Keeping up to date with external trends and.

• Personnel analysis lead in a “Flexible Working” Steering Group consisting of external stakeholders and internal Directors and Senior Managers. Devised and presented an “as-is” view of the Partnership’s current position.
• Scoping, shaping and delivery of regular reporting used to monitor and measure progress on strategic Personnel objectives and projects. For example, I engaged senior stakeholders from John Lewis and Waitrose to design.
• Working with Proposition Partners to support the review and subsequent amendment to existing standards (such as sickness, time away from work, secondments, and jury service). Supporting the Assurance Manager to shape.
• Identify and prepare insight and external research to support strategic decision making and business papers.
• Support the Assurance Manager to assure Personnel standards by scoping and shaping regular reports to monitor compliance, flagging issues and recommending amendments to standards or processes.
• Input Personnel risks to the risk register.

• Working on the largest retail change programme in the Partnership’s history, to revolutionise the Waitrose branch operating model, affecting around 50,000 Partners and enabling the business to be sustainable for the.
• Responsible for analysing results from transformational trials within Waitrose branches, and implementing alternative experiments, which led to the design of a new operating model. The new operating model has improved.
• Part of a team of three analysts who used hours modelling to build a new operating model for branches, taking into consideration how long each task would take and scaling up / down for branches with a variety of.
• Built knowledge of branch operations and worked with Solution Developers to understand and suggest trials and experiments, measuring success and developing the operating model accordingly. Engaged with stakeholders.
• Innovative methods of communication, including presenting a weekly 15 minute Webinar for all team members to access up to date analysis and insight of trial results, project progress, future experiments and insight.

• Insight and Analysis
• Responding to ad-hoc insight requests from the Business to inform strategic decision-making. Clients include Employment Policy, the Diversity and Inclusion Manager, Reward, Personnel Assurance Manager and the selling.
• Analysis of qualitative and quantitative data and information to test hypotheses and delivery of conclusions and recommendations in concise and user-friendly presentations
• Establishing and maintaining relationships with Clients to gather requirements, manage expectations, provide progress updates and deliver excellent customer service.
• Work closely with data teams to establish ways of working and to identify and implement improvements where appropriateRegular reporting
• Responsible for data gathering and production of a monthly operational report distributed to the Personnel Leadership Team and the wider Personnel community. The report uses metrics spanning the Partner lifecycle to.

• ProjectsResponsible for several projects involving multiple stakeholders. Managing client expectations and balancing with the capabilities of the on-site team to deliver a complete service to the Client.
• Understanding client needs and Hays systems capability
• Gathering all necessary requirements and business requests, planning and documenting the project life cycle
• Monitor Risks, Issues and Change fluctuations within the project log
• Create control and data integrity within internal Hays systems
• Effectively handles all client, supply chain and internal Hays queries by investigating the cause of the error, requesting financial reports and using Excel to present a clear and coherent answer to the question

• A challenging team leader role in an Annuity Claims team.
• Calculating and finalising complex client annuities
• Ensuring team adherence to government pensions and HMRC legislation
• Analysis of existing processes
• Creation and implementation of revised processes
• Co-ordination and management of training programmes to roll-out new processes

Master'S Degree, Applied Positive Psychology

Ba (Hons) International Relations, First Class Honours