Stephanie Mclean's Location
Sarnia, Ontario, Canada, Canada
Stephanie Mclean's Contact Details
Stephanie Mclean work email
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- Valid
Stephanie Mclean personal email
n/a
Stephanie Mclean phone numbers
About Stephanie Mclean
From building minimum viable products to scaling successfully, I thrive in the fast-paced, ever-evolving world of startups. I am also the owner of The Lavoir, a philosophy of continuous journey of education, empathy, healing, growth and empowerment for black people.
Stephanie Mclean's Current Company Details
Stephanie Mclean Work Experience Details
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Product Manager, AcademyEzraMississauga, On, Ca
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Product Manager, Focus By EzraEzra Coaching Dec 2023 - Present- creating and executing the annual roadmap for Focus by EZRA and the nudge engine- collaborating with proposition and strategy team to gather product requirements- and implemented customer feedback- conducting participant and coach research, including questionnaires and in-person interviews- working with enablement teams on rolling out new features internally and externally- reporting monthly roadmap updates to executive leadership
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Product Operations ManagerEzra Coaching Aug 2022 - Nov 2023- building and executing product feedback processes- supporting streamlining individual and consolidated product roadmaps- supporting and maintaining relationships with enablement teams to execute major product releases - hosting bi-weekly tech team meetings for new company hires- delivering monthly product release newsletter for other departments and managing intranet page
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Product ManagerEzra Coaching Apr 2022 - Jul 2022- product manager for the registration portal- drafted and owned the annual roadmap- communicated roadmap vision to stakeholders and rest of product team- facilitating weekly update meetings about the product- gathered and implemented customer feedback- conducted initial testing for new features
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FounderSimply Steph Consulting Jan 2022 - Present -
FounderThe Lavoir Apr 2020 - Present -
Director Of Product, Interim Director Of Customer ExperienceLink2Feed Jan 2021 - Dec 2021Sarnia, Ontario, Canada• Project scoping, quoting, project management and invoicing for custom development projects.• Partner with Scrum Team to execute product roadmap.• Write all product tickets and manage feedback from key stakeholders• Plan and deliver all feature rollout deliverables, including QA plan, announcements and webinars• Escalation point for customer support team • Supervise QA and support staff• Maintain up to date client support videos and user manual materials• Creating… Show more • Project scoping, quoting, project management and invoicing for custom development projects.• Partner with Scrum Team to execute product roadmap.• Write all product tickets and manage feedback from key stakeholders• Plan and deliver all feature rollout deliverables, including QA plan, announcements and webinars• Escalation point for customer support team • Supervise QA and support staff• Maintain up to date client support videos and user manual materials• Creating the new strategy for the customer experience department• Managing recruitment for the new Director of Customer Experience Show less -
Platform & Support ManagerLink2Feed Jan 2018 - Dec 2020Sarnia, Ontario, Canada• Coordinating annual development schedule• Establishing weekly priorities of development staff and monitoring progress• Developing requirements documents and tickets for customer requests and internal projects• Leading the planning, execution and communication of version rollouts• Managing support and quality assurance team• Managing product ownership• Account Management (onboarding and training for clients part of national rollouts)• Maintaining up to date internal… Show more • Coordinating annual development schedule• Establishing weekly priorities of development staff and monitoring progress• Developing requirements documents and tickets for customer requests and internal projects• Leading the planning, execution and communication of version rollouts• Managing support and quality assurance team• Managing product ownership• Account Management (onboarding and training for clients part of national rollouts)• Maintaining up to date internal and external support materials Show less
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Bilingual Account ManagerLink2Feed Sep 2013 - Dec 2017Sarnia, Ontario, Canada• Coordinated the launch and rollout of Link2Feed across Ontario• Submitted proposals and responding to sales queries of potential clients• Member of the Link2Feed (24 hours a day) support team managing support requests and tickets• Coordinated daily, weekly, monthly, quarterly and annual meetings
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Office Services AssistantIiroc (Investment Industry Regulatory Organization Of Canada) May 2013 - Sep 2013Toronto, Canada Area• Received, sorted and delivered interoffice and external mail envelopes and packages• Coordinated catering, teleconferencing and videoconferencing for meetings -
Customer Service RepresentativeAnswernet Oct 2011 - Apr 2013Toronto, Canada Area• Received and cancels orders and takes details of complaints• Kept records of customer interactions and records inquiries, comments, and actions taken -
Editorial AssistantGlobal Tv Dec 2012 - Jan 2013Toronto, Canada Area• Attended court sessions, noting decisions and contact information of friends and family members• Went out with cameraman to get footage and conduct interviews with experts and witnesses -
TutorKumon Aug 2011 - Dec 2012Toronto, Canada Area• Corrected class work or re-visits past class work that needs to be corrected• Evaluated students’ progress to see where improvement can be made -
Accounting AssistantSnc-Lavalin May 2012 - Aug 2012Etobicoke• Computed and recorded charges and online expenses to match paper ones submitted• Retrieved vouchers, matched cheques, invoices, and cash receipts for accuracy and completeness -
Camp CounselorZodiac Swim & Specialty Camp Jun 2011 - Aug 2011Toronto, Canada Area• Supervised approximately a dozen children with a co-counselor• Took children to their designated specialty activities and swam with them during their lessons
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Communications AssistantLawpro (Lawyers' Professional Indemnity Company) Jan 2008 - May 2010Toronto, Ontario, Canada• Updated the Contacts database, later used it to mail the quarterly magazine to key contacts.• Assisted Administration and Social Committee with planning and execution of Company events. -
CashierNo Frills Nov 2007 - Dec 2007Toronto, Ontario, Canada• Issued receipts, refunds, credits, or change due to customers.• Received payment by cash, check, credit cards, vouchers, or automatic debits.
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Administrative AssistantInternational Tele-Film Feb 2006 - Jun 2006Toronto, Ontario, Canada• Answered phone calls for the employer, updated mailing lists and filed documents.• Called companies inviting them to upcoming seminars and workshops.
Stephanie Mclean Skills
Customer Service
Social Media
Event Planning
Microsoft Office
Research
Time Management
Public Relations
Interpersonal Communication Abilities
Interviews
Social Networking
Advertising
Community Outreach
Editing
Media Relations
Marketing Communications
Training
Critical Thinking
Human Resources
Blogging
Outlook
Microsoft Excel
Public Speaking
Stephanie Mclean Education Details
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Ba Hons -
Certificate -
Bishop Allen AcademyHigh School Diploma
Frequently Asked Questions about Stephanie Mclean
What company does Stephanie Mclean work for?
Stephanie Mclean works for Ezra
What is Stephanie Mclean's role at the current company?
Stephanie Mclean's current role is Product Manager, Academy.
What is Stephanie Mclean's email address?
Stephanie Mclean's email address is st****@****zra.com
What is Stephanie Mclean's direct phone number?
Stephanie Mclean's direct phone number is +151970*****
What schools did Stephanie Mclean attend?
Stephanie Mclean attended York University, Seneca College Of Applied Arts And Technology, George Brown College, Bishop Allen Academy.
What skills is Stephanie Mclean known for?
Stephanie Mclean has skills like Customer Service, Social Media, Event Planning, Microsoft Office, Research, Time Management, Public Relations, Interpersonal Communication Abilities, Interviews, Social Networking, Advertising, Community Outreach.
Who are Stephanie Mclean's colleagues?
Stephanie Mclean's colleagues are Barbara Funes, Annie Miller, Acc, Faly Sarr, Carys Law, Julie Scheidler, Ben Liao, Katelyn Sobel.
Not the Stephanie Mclean you were looking for?
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Stephanie McLean
Well-Rounded Creative Professionalunfortunately The Company I Work For Is Forced To Shut Down At The End Of The Year Due To Metrolinx’S Construction Of The Ontario Line.Toronto, On1oct.ca -
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2rcmp-grc.gc.ca, rcmp.ca
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