Stephanie Mclean Email & Phone Number

Mississauga, On, Ca

- creating and executing the annual roadmap for Focus by EZRA and the nudge engine- collaborating with proposition and strategy team to gather product requirements- and implemented customer feedback- conducting participant and coach research, including questionnaires and in-person interviews- working with enablement teams on rolling out new features internally and externally- reporting monthly roadmap updates to executive leadership

- building and executing product feedback processes- supporting streamlining individual and consolidated product roadmaps- supporting and maintaining relationships with enablement teams to execute major product releases - hosting bi-weekly tech team meetings for new company hires- delivering monthly product release newsletter for other departments and managing intranet page

- product manager for the registration portal- drafted and owned the annual roadmap- communicated roadmap vision to stakeholders and rest of product team- facilitating weekly update meetings about the product- gathered and implemented customer feedback- conducted initial testing for new features

Sarnia, Ontario, Canada

• Project scoping, quoting, project management and invoicing for custom development projects.• Partner with Scrum Team to execute product roadmap.• Write all product tickets and manage feedback from key stakeholders• Plan and deliver all feature rollout deliverables, including QA plan, announcements and webinars• Escalation point for customer support team • Supervise QA and support staff• Maintain up to date client support videos and user manual materials• Creating… Show more • Project scoping, quoting, project management and invoicing for custom development projects.• Partner with Scrum Team to execute product roadmap.• Write all product tickets and manage feedback from key stakeholders• Plan and deliver all feature rollout deliverables, including QA plan, announcements and webinars• Escalation point for customer support team • Supervise QA and support staff• Maintain up to date client support videos and user manual materials• Creating the new strategy for the customer experience department• Managing recruitment for the new Director of Customer Experience Show less

Sarnia, Ontario, Canada

• Coordinating annual development schedule• Establishing weekly priorities of development staff and monitoring progress• Developing requirements documents and tickets for customer requests and internal projects• Leading the planning, execution and communication of version rollouts• Managing support and quality assurance team• Managing product ownership• Account Management (onboarding and training for clients part of national rollouts)• Maintaining up to date internal… Show more • Coordinating annual development schedule• Establishing weekly priorities of development staff and monitoring progress• Developing requirements documents and tickets for customer requests and internal projects• Leading the planning, execution and communication of version rollouts• Managing support and quality assurance team• Managing product ownership• Account Management (onboarding and training for clients part of national rollouts)• Maintaining up to date internal and external support materials Show less

Sarnia, Ontario, Canada

• Coordinated the launch and rollout of Link2Feed across Ontario• Submitted proposals and responding to sales queries of potential clients• Member of the Link2Feed (24 hours a day) support team managing support requests and tickets• Coordinated daily, weekly, monthly, quarterly and annual meetings

Toronto, Canada Area

• Received, sorted and delivered interoffice and external mail envelopes and packages• Coordinated catering, teleconferencing and videoconferencing for meetings

Toronto, Canada Area

• Received and cancels orders and takes details of complaints• Kept records of customer interactions and records inquiries, comments, and actions taken

Toronto, Canada Area

• Attended court sessions, noting decisions and contact information of friends and family members• Went out with cameraman to get footage and conduct interviews with experts and witnesses

Toronto, Canada Area

• Corrected class work or re-visits past class work that needs to be corrected• Evaluated students’ progress to see where improvement can be made

Etobicoke

• Computed and recorded charges and online expenses to match paper ones submitted• Retrieved vouchers, matched cheques, invoices, and cash receipts for accuracy and completeness

Toronto, Canada Area

• Supervised approximately a dozen children with a co-counselor• Took children to their designated specialty activities and swam with them during their lessons

Toronto, Ontario, Canada

• Updated the Contacts database, later used it to mail the quarterly magazine to key contacts.• Assisted Administration and Social Committee with planning and execution of Company events.

Toronto, Ontario, Canada

• Issued receipts, refunds, credits, or change due to customers.• Received payment by cash, check, credit cards, vouchers, or automatic debits.

Toronto, Ontario, Canada

• Answered phone calls for the employer, updated mailing lists and filed documents.• Called companies inviting them to upcoming seminars and workshops.

Ba Hons

Diploma

Certificate

High School Diploma