- Process customer claims and disputes, including those through PayPal, Klarna, Clearpay and Stripe- Assist the Customer Service Manager with task delegation and supervision of team members- Continue with general Customer Service Advisor tasks- Overlook international dispatches and deliveries, both for wholesale and non-wholesale customers- Process orders placed through TikTok Shop- Manage TrustPilot reviews, responding to all positive and negative feedback- Liaise with Buying Team regarding customer comments regarding product quality and value- Liaise with Warehouse and Merchandising Team to manage product restock dates

- Process and dispatch wholesale orders for the company, liaising with various internal departments and external companies- Arrange transportation for the collection of goods, distributing both inside and outside the UK- Providing up to date tracking information to Wholesale Team regarding all shipments- Organising all collections for each Wholesale customer separately, ensuring the correct documentation is used for each- Corresponding directly with courier services to organise collections, including pick up times and details (weights, dimensions)- Ensuring all goods are collected and delivered within the time frame discussed during sale- Liaising with Buying Team to send company samples to manufacturers worldwide in a timely manner

- Respond to all customer email inquiries and complaints- Overlook all social media comments and messages (i.e. Instagram)- Open up the office every morning as a keyholder- Manually dispatch parcels to customers- Process the return and refund of items quickly and effectively

- Attended Basic 1 training to become Licensed Instructor- Started own class, helping individuals of all ages with their health and fitness goals- Have shown reliability when covering other classes- Have both hosted and participated in numerous Charity Events, raising money for various charities, including Breast Cancer Awareness, and Dogs Trust.

- Course completed: Beauty Therapy Level 3- Undertook sessions to learn various beauty therapies, including body massage and epilation- Completed and passed all exams with at least 70%- Created a promotional event to run in salon, which was presented to a qualified therapist- Completed several practical observational assignments, performing various therapies to the program teacher- Studied and completed financial stock forms over 3 months of the course- Studied and passed all Health and Safety examinations- Completed Barbicide Certification, including extended Coronavirus training

- Liaise with businesses to aid with advertising- Research target demographic and choose appropriate advertisements- Work to monthly and quarterly targets- Help with promotion of local events- Work with employers to create Radio and Newspaper advertisements- Aid with the production of various advertising campaigns

- Liaise with students and tutors to find valuable work placements- Lead Work Experience Sessions, offering advice and guidance on employability skills- Monitor the progress of students, liaising with Employers and College Tutors- Provide support for employers, offering guidance about how they can provide valuable placements for students- Update all online paperwork, ensuring all details about student participations are logged

- Worked alongside Loreto College to find work experience placements for students completing an employability course- Approached and built professional relationships with employers- Regularly met with employers to record progress of students on placement- Liaised with College to ensure all student needs were being met- Worked with students completing an independent qualification through Pure Innovations on a 1-1 basis- Update online database with progress of students, as well as employer contacts

- Led various successful sessions for disabled adults, including baking, and dance/Zumba sessions- Worked alongside client facilitators to set goals for service users- Facilitating service users to help them achieve their personal goals- Managed a local church café with a group of service users, which involved: serving food and drinks; preparing food; and ensuring the café remained at a 5* hygiene rating- Engaged with service users 1-1 to ensure they enjoyed their day in service- Retained the discretion and dignity of service users when helping with Personal Care- Completed all relevant paperwork to a high standard- Improved communication skills by learning different ways to converse with service users, i.e. using basic makaton

-Baked fresh, high quality food products throughout day, ensuring all are available-Followed HACCP standards to guarantee products are safe to eat-In charge of general organisation and cleanliness of shop-Help train new staff members in general running of the shop-Participated in numerous successful charity events for The Greggs Foundation-Demonstrated flexibility by working various shifts in numerous different stores-Work effectively to improve communication skills to ensure there was a standard level of customer service across all shops