Claire Talbott Email & Phone Number

I’m a Support Manager with eight years of experience working in SaaS and in a startup environment. Here’s a little bit about how I approach Customer Support and leading a team: —Focus on great customer support: Agents are the customer's advocate to help them overcome roadblocks. Identify tickets you can prevent altogether through self-help and product changes or bug fixes. Creates a better customer experience and saves your agents time. —Coach and develop the team: This is a must as new talent comes in (you can’t rely on tribal knowledge) and finding growth opportunity for long-term agents to reduce attrition and maintain high quality support.—Collect customer feedback like crazy: Customers are giving support agents invaluable information about what they need to be successful. Understand it and share it internally.—Collaborate: Get to know other teams, their priorities and build relationships across departments. This way you are all on the same team to get that project or tricky ticket across the finish line. —Embrace change: Plan for it when you can. Roll with it when you can’t. Constantly evaluate where to focus your team's time to optimize outcomes. Sound like I could be a good fit for your company? Reach out. I’d love to connect.

Listed skills include Copywriting, Marketing, Web Content, Publishing, and 9 others.

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  The North Tennessee Bible Institute And Seminary

  Education Emphasis