• Required to develop and retain an informed and balanced knowledge of the property sectors spanning sales and lettings markets at National and a local level in order to identify and convey honest advise fitting with a customers property goals.• Worked closely with the company directors to drive market share and implement the company strategy.• Tasked with generating new business opportunities through the use of 'engagement' within the local community with a vision to become 'agent of choice'. Methods employed included the use of social media channels to reach audiences. • Operated in a friendly, dedicated and honest manner at all times which is testment to becoming the first member of staff to receive a customer review before I had found them a house to purchase.

• Led a profitable and established lettings office with full accountability for results measured by both service standards and profit.• Fostered a 'champions do more' culture rooted within the team to motivate all members to deliver results for customers through the selling of company services with honesty and integrity.• Established efficient working processes, with consideration for legislation that also reflected in a positive customer experience.

· Led the lettings team with the intent to maximise the overall income and profitability of the branch.· Recruited, trained and retained a motivated lettings team, capable of delivering customer service with consideration to fee income.· Sought opportunities for growth of the business in a professional and efficient manner.· Increased market share and ocuppied unit growth.

· Focused on rapport buidling with customers, in order to be able understand their needs and wants to agree bussiness. · Averaged 4:1 viewing to let ratio.· Exceded targets to deliver new bussiness opportunities.