Da Vinci 5 Software TeamSpearheading the design and development of software tools leveraging ML/NLP for workflow automation.- Semantic search engine for detecting duplicate JIRA tickets for robotic software- AI error analysis tool for structuring robot error logs & identifying key parameters

Lead InstructorTaught K-8 students programming using a block-based language.- Designed lesson plans and homework projects tailored to facilitate learning and development.- Provided 1:1 tutoring sessions for an in-depth learning experience.- Fostered an inclusive environment for students with different skillsets.

Applications Engineering TeamDeveloped, debugged, and maintained software applications for UCSD IT Services.- Diagnosed and resolved backend errors for the UCSD mobile app.- Managed REST APIs through maintenance, migration from deprecated APIs, and integration of modern APIs.- Led 10 student developers to overhaul the mobile architecture through implementation of React-inspired design patterns. - Developed a web map for campus building visualization and occupancy statistics.- Hosted weekly stand-ups and pair programming sessions, and created training materials for developer onboarding.Contributions led to a 15% increase in app responsiveness, app downtime reduction by 10%, customer satisfaction improvement by 11%, developer onboarding speed reduction by 60%, and backend to frontend integration improvement.

1st Tier Technical Support TeamProvided first tier phone and ticket technical support for university affiliates- Resolved technical issues including network, student account, 2-factor authentication, software, and hardware issues.- Collaborated with cross-functional teams to resolve complex issues affecting larger systems and groups.- Communicated with customers through phone calls, support tickets, and emails.- Researched networking and cybersecurity materials in an internal database.Resolved 300+ customer issues and reduced issue resolution time by 20%. Enhanced the productivity of 20+ cross-functional teams.

Taught concepts from the Integrated Math III curriculum to high school students