Clarke Baldwin Email & Phone Number

London, GB

London, England, United Kingdom

• Art Pipeline Management in collaboration with Lucasfilm LTD. Progressing concept art, iteration, 3D models, textures, animation,environments, UI, VFX, audio and other misc pieces through internal and external.
• Managing product roadmap and content plan up to and through launch/Y1/Y2/Y3 of Live Service. Developing a strong product pipeline alongside Product Managers to ensure the game is fully stocked up to and years after.
• Orchestrating multiple teams for art production and prioritisation. Ensuring all teams are aligned to a single source of truth and efficiently using cycles to create constant art content for Star Wars: Hunters and.
• Scoping, development and integration of effective automations and processes for all art content through JIRA and JIRA Cloud.
• Stakeholder for development and integration of our Content JIRA which allows all teams to accurately track every phase of the art process up to and through game integration using tool automations and solid process.

London, England, United Kingdom

Building features and content for Live Ops planned for post launch on AAA multi platform titleOperating internal playtests on progressive game builds, and ensuring all bugs and issues are recorded and reportedManaging player engagement cycles, funnels and user acquisition processes, including churn prevention, retention and reonboardingBuilding G2M.

London, United Kingdom

• Cross team collaboration through feature development, gameplay mechanics and meta content. Building and optimising implementation of features through CRM and marketing tools. Support and bolstering feature, event and.
• Leading portfolio orchestration on cross-corporation campaigns, including most recently the Unlimited Lives Campaign for King, which resulted in massive positive impact on the network
• Reactive Automations through complex and smart customer journies
• Managing quest based meta challenges and innovation through portfolio titles. Creative use of marketing tools allow us to build elements of game design and development into our campaigns, and iterative AB testing on.
• Impactful content driven seasonal campaigns through milestones/key calendar events
• Direct collaboration with multiple game teams to ensure we support, encourage and launch our content in the most effective and impactful ways

Versailles, Île-de-France, France

• Creating industry leading email content to market our titles across the world, covering Europe and LATAM audiences, and collaborating with US and APAC teams to ensure content is globally recognised:
• Industry leading content that has continually been used as examples of highly effective email communication
• Concept, production and execution of email content representative of each marketing stage across our live titles
• High attention to detail in creating copy and content briefs, to ensure our content is received at the highest possible quality expected of Blizzard Entertainment
• Cross department collaboration and schedule management to ensure all projects are completed in a timely fashion and within deadline
• Project and content management aligned with development pipelines, ensuring our content is always up to date and consistant

• Managing 3 contact channels for customer support (Phone, Tickets and Live Webchats)
• Impeccable timekeeping allowing for on the fly focus changing (for example we experience an unplanned server crash and a sudden large influx of phone calls means switching channels at a moments notice while still.
• Working to tight deadlines
• Constantly changing goals, processes and policies requiring continual research
• Managing legal cases with clients expressing interest in self harm, sexually inappropriate behaviour and issues where other clients would be at risk from harm
• Strict adherence to monthly and quarterly target statistics, including KPI’s and client SLA’s

Paris Area, France

• Testing, documenting and then retesting the battle.net infrastructure during massive overhaul of our customer facing portals
• In depth and detailed notation of all web errors, damaged links, incorrect code and missing images/data
• Build management live as the website was published internally, prioritising new and unfixed bugs daily as each build went live
• Working to very tight deadlines with a large workload
• Impeccable eye for detail with complex error management and coding errors

Southampton, United Kingdom

Duties include logging and closing calls incoming from various sources, fixing all IT issues and self motivated learning to repair various issues that have not yet been covered. Thinking on your feet and self motivation are key skills to this role, along with patience and understanding as many of the clients don’t have English as a first language. Clear.

Portsmouth, United Kingdom

Duties include answering calls from customers wanting to amend or set up corporate insurance. An extensive knowledge of the products were required and also an excellent telephone manner. Had to be self-motivated and able to work under pressure and to targets. Before the contract was closed due to redundancy, I had been working for their corporate insurance.