I am well experienced in Service Management including Change, Incident, Problem and Service Transition. Accompanied with Spend Control of Cloud platforms , Quality Assurance, Project office and business analysis.I hold various ITIL certifications in V3, V4Not forgetting a Prince2 Registered Practitioner and hold a MCP Microsoft Project 2013 qualification. I have a real enthusiasm for developing and motivating others, while working in a team but also have great energy when working on my own.I have a great experience with collaboration directly with stakeholders such as pharmaceutical companies, IT powerhouses, Microsoft and government figures. My management skills should not distract from my love of low level technical detail as I do like to get involved with the technical tasks also. I believe this gives me a good eye when it comes to managerial tasks.
Listed skills include Business Process, Business Analysis, Project Delivery, Customer Service, and 22 others.