Service Manager
CurrentService Management including Change Management, Incident, Problem and Service Transition. Accompanied with Spend Control of Cloud Platforms, Quality Assurance, Project office and business analysis.With a background of successful operational management and project delivery skills I have delivered well regarded UK government and Worldwide IT projects. Working directly with stakeholders such as pharmaceutical companies, IT powerhouses, Microsoft and Government figures. I also have experience in securing ISO 9001 and ISO 27001 certifications for the company. With ITIL V3, V4 qualifications (basic and intermediate modules). Projects include the European Medicines Verification System on behalf of the EMVO (European Medicine Verification Organisation) and TRVST (UNICEF). EMS is a Microsoft Cloud Azure Solution to reduce the amount of falsified and counterfeit prescription medicines in the EU supply chain and from being dispensed.The TRVST project by UNICEF uses GS1 barcoding technology to combat counterfeit medicines. It verifies authenticity and tracks health products through their supply chain. This system has been first implemented in Africa, specifically in Rwanda and Nigeria.I have experience also in onboarding global OBPs (Drug manufacturers) and IT software companies to various systems. . Qualifications:*ITIL® Foundation certificate in IT Service Management V4 (2019)*ITIL® Foundation certificate in IT Service Management V3 *Prince2 Registered Practitioner*Prince2 Registered Foundation*MCP Microsoft 74-343 Managing Projects with Microsoft Project 2013*ISO9001 Quality - Internal Auditor Training*SC Security ClearanceBefore 2014:UK Government IT project - Tell Us Once. (The national system for registering Birth and Deaths in the UK)
