Ashley-Jon Brooker Email & Phone Number

London, England, United Kingdom

Seeking a position which allowed me to better utilise my skills and experience, I moved to a senior service desk position within LGSS to allow me to keep developing and pushing myself.- Work as a supervisor supervising 5 people- Work on project teams composed of members of staff from several different departments- Audit the VPN system including liaising with other departments to ensure that users' responsibilities had been correctly noted- Train new starters- Troubleshoot and resolve escalated queries from customers- Work closely with different departments to meet company aims

Birmingham, United Kingdom

I moved to a dynamic service desk team, where no two days were the same. This was a fast-paced working environment in which I was able to demonstrate my ability to creatively and quickly solve problems, using both my technical knowledge and communication skills. My responsibilities included:- Taking inbound calls from office staff regarding hardware / software issues- Taking inbound calls from external customers and clients regarding software issues- Managing system log ins for all users across the business- Liaising with all areas of the business and external suppliers in order to resolve systembreakdowns- Weekly meetings with HR to organise access requests and account deactivation for leavers

Birmingham, United Kingdom

I started with LaSer UK as a Customer Service Advisor but was quickly promoted to Underwriter; daily responsibilities included:- Making decisions on credit applications in adherence to financial conducts laws and strict company policies- Assessing appealed decisions- Taking credit applications over the phone with customers- Producing various software and monitoring systems to streamline the underwriting process- Keeping up to date with any changes in company policy or FCA guidelines

I joined LaSer UK as a Customer Service Advisor after moving to Birmingham from Peterborough; I saw this as an opportunity to learn about the Financial Services Industry and to gain on the job experience before progressing to a more senior position.Daily duties included:- Handling a high volume of inbound customer service calls- Resolving customer complaints- Working to exceed given KPI's in sales and call quality- Communicating with customers in writing- Problem-solving and collaboration with the management team

Birmingham, United Kingdom

I worked directly for Greenpeace as a charity fundraiser over the summer of 2011 to help them drive donations during some of their busiest months. My role with Greenpeace involved actively selling the charity to potential givers and explaining the impact their work can have on those in need and our environment. This was a challenging role that required high energy, drive, and perseverance.

Birmingham, United Kingdom

Peterborough, United Kingdom

Peterborough, United Kingdom

Peterborough, United Kingdom

Degree In Information Technology, Computing

Education record