• Lead efforts as primary engineer to build and launch Weave’s new Online Ordering product, continually improving the system from pre-launch alpha to full-scale production with 100,000+ completed orders totaling $10+ million in sales.• Develop web app with Lit, Google's Web Components UI framework, that can be embedded into customer store’s website with only three lines of code, allowing them to display a real-time menu based on their in-store inventory and enabling their customers and… Show more • Lead efforts as primary engineer to build and launch Weave’s new Online Ordering product, continually improving the system from pre-launch alpha to full-scale production with 100,000+ completed orders totaling $10+ million in sales.• Develop web app with Lit, Google's Web Components UI framework, that can be embedded into customer store’s website with only three lines of code, allowing them to display a real-time menu based on their in-store inventory and enabling their customers and patients to place an online order, which is then sent directly to the store’s point of sale for fulfillment, and to receive SMS messages for status updates.• Continually improve backend APIs for performance, accuracy, and new features across a variety of Go packages hosted on Google Cloud Platform.• Create and maintain both customer- and developer-facing product documentation, and act as point of contact for customer support. Show less

• Conducted in-depth market research for a national medical-device company, traveling to multiple locations for in-field research, and participating in strategic analysis of the results.• Studied complex topics, such as what neuroscience can reveal about workplace creativity, and distilled insights into compelling writing.

• Co-led the redesign of Winsupply’s bill-payment website, which accepts more than $17 million in payments each month to both simplify the overly complex payments process and offer advanced tools to power users.• Worked within cross-functional team in Scrum workflow, advocating for the user throughout the project and helping developers find creative solutions when technical limits impacted user experience.• Created responsive prototypes with high-fidelity interactions in Axure and led… Show more • Co-led the redesign of Winsupply’s bill-payment website, which accepts more than $17 million in payments each month to both simplify the overly complex payments process and offer advanced tools to power users.• Worked within cross-functional team in Scrum workflow, advocating for the user throughout the project and helping developers find creative solutions when technical limits impacted user experience.• Created responsive prototypes with high-fidelity interactions in Axure and led regular product reviews for business stakeholders to gain design approval. Show less

• Developed tone of voice and style for the redesign of Winsupply’s e-commerce website, and wrote copy for technical blog posts, customer-facing descriptions, error messages, inline validations, salutations, and employee-facing tools.• Led the team of copywriters rewriting marketing descriptions for more than 22,000 products in the company’s catalog, and quality controlled descriptions for tone and SEO best practices.

• Influenced organizations – including billion-dollar brands, and top-ranked children’s hospitals – toward human-centric innovation that benefits both the organization and the people it serves.• Traveled the country, executing qualitative research that leveraged the power of empathic connection to fulfill client learning objectives.

• Responsible for in-depth research of complex products and consumer trends – from high-tech software platforms to consumer preferences for food and clothing – before distilling their characteristics and benefits into easily-understood insights.• Able to translate data from social media and research into meaning that fueled consumer-client relationships.

• Managed the 100-peson staff of the award-winning, independent student newspaper at Ohio University.• Directed a team of 15 editors and managed the editorial budget of the newspaper, which has a circulation of 10,000. Instituted major editorial, structural and environmental changes.• Increased web traffic significantly by building a new website and growing our social media presence.