Alexander Claros Email & Phone Number

As a Senior Quality and Training Coordinator at Ro, I work with a team of passionate and dedicated professionals who strive to provide the best online healthcare services to our members. I am responsible for ensuring our CX teams continuously meet our QA metrics during day-to-day operations. This includes established standards, guidelines, and best practices during interactions with patients.To ensure our teams provide the best possible experience for our members, I also oversee our training sessions for CX teams. I assist with creating and updating training materials, while also leading training sessions with new cohorts.When needed, I am involved in the day-to-day operations of member interactions. I help resolve member inquiries, issues, escalations, and feedback, as well as ensuring a high level of member satisfaction and retention. I graduated from Montclair State University in 2019 with a BA in Justice Studies, where I developed my skills in research, communication, and critical thinking. I also completed an internship at the Bergen County Sheriff’s Office, where I participated in community events and helped build trust between the public and law enforcement. My education and internship experience have shaped my values and goals of helping others and making a positive impact on society.Throughout my career, I have demonstrated my versatility and adaptability by working in different fields, such as construction, landscaping, and healthcare. I have also proven my ability to work with accuracy, efficiency, and professionalism in various settings and situations. I am always eager to learn new skills and take on new challenges.

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  Montclair State University

  3.9 (Gpa)