Claudia Atkinson Email & Phone Number

Responsible for maintaining and optimizing FreshService integration for our HR administrators. Creating forms, workflows and automations to efficiently service 10k+ employees within our preset SLAs. Acted as a strategic leader in the operations space and implemented a scalable support structure to support multiple teams in the Talent organization..

Setting and raising the bar for how Shopify defines quality by constantly reevaluating our service offerings and we engage with our customers. Collaborated with colleagues to build new and improved Quality Assurance (QA) System to be used by 8k+ users on a daily basis. This involved creating objective and easy to use quality assessment tool. Coaching team.

Coached a team of 10-15 Multilingual Support Advisors to meet our high quality of customer care standards. Performed root cause analysis to understand our growing international merchant's needs and how they might differ from our current market. Collaborated with direct reports in creating tailored growth and development goals, including individualized.

Kingston, Ontario, Canada

Assisted entrepreneurs building their business via phone, email and chat tooling while maintaining a high quality score as well as excellent interaction time and volume. Consistently developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues, as well as make product recommendations to.

Ontario, Canada

As a financial advisor, I help clients get more out of their money, so they can get more out of life. I do this by providing financial guidance in six key areas; Investment, Retirement, Mortgage, Estate, Tax and Insurance Planning.Forming strong and lasting customer relationships based on trust and accountability.Active listening and excellent.