Clay Bourque Email & Phone Number

Richardson, Texas, United States

-Manage client accounts from a Technical standpoint to ensure network environment remains current and up to date in status.-Work closely with client managers to review and discuss Technical Business and Project planning.-Identify opportunities for upselling or cross-selling additional products or services based on specific client needs.• Consistently troubleshooting and resolving issues within network infrastructure on multiple levels. •Provide technical service and solutions for dozens of clients in a variety of vertical markets.Specialties: Client Relationships, Solution Driven, IT Management , Sales Consulting

Richardson, Texas, United States

• Implement IT system solutions for client's in a variety of vertical markets.• Cost to benefit analysis of business network and applications• Windows Servers ( 2008, 2012, 2016, 2019) • Windows platform applications: Planning, admin and configuration• Microsoft business technologies: Microsoft Azure/ 365 Services, MS Exchange and Office Products, • IT Hardware and Software network infrastructure• Networking: TCP/IP and DNS• Back-Up Systems ( Datto , Axcient ) • Software: Installation and configuration• Network Security * Firewall ( SonicWall , Cisco Meraki) * AV / Services ( Deep Instinct ) • Remote access / VPN • Office Equipment Support- Ticketing System ( ConnectWise) - RMM Seevice ( Continuum)

• Design and implement IT system solutions for clients• Cost to benefit analysis of business network and applications• Windows Servers (2003, 2008, 2012, 2016)• Windows platform applications: Planning, admin and configuration• Microsoft business technologies: MS Exchange and Office Products, including Office 365• IT Hardware and Software network infrastructure• Networking: TCP/IP and DNS• Back-Up Systems (Local and Offsite): Barracuda, QNAP, Windows Server, Local USB • Software: Installation and configuration• Network Security • Remote access including Citrix and RDP • Office Equipment Support

• USMT migration (including data back-up, restore and reimaging machine from Windows XP to Windows 7)• Desktop Support (site visits and remotely via RDP)• Diagnosis and debug of desktop, application, networking and infrastructure issues.

Dow Chemical & PetroLogistics (through MMR)​​​​​​Plaquemine, LA•​Monitored activities at project site to ensure contract specifications were adhered to and scheduled timelines were met•​Worked with contractors to schedule deliveries•​Created change orders•​Invoiced project materials•​Time and Cost Tracking Procurement ​Broussard, LA•​Generated purchase orders for offshore construction-site materials•​Researched and negotiated with vendors to obtain most cost-efficient supplies while maintaining required specifications​​​​​​​​​Estimating ​Baton Rouge, LA•​Researched, compiled and analyzed data on all of the factors that can influence costs for bid determinations on projects•​Created and updated spreadsheets, reports and charts utilizing Excel and various other computer software applications FEMA Inspections ​Multiple cities in LA•​Performed inspections to ensure FEMA housing met standard safety requirements prior to occupancy•​Trouble-shooting, maintenance and repair of FEMA housing gas lines

Job sites: Shell Geismar, Shell Norco, Exxon, Placid, Motiva, Georgia-PacificPaper Mill (Rock Hill, SC) and Chesapeake Power Plant (Chesapeake, VA) Instrument Mechanic: A-Class Journeyman•​Assembled and installed pneumatic-controlled systems for chemical plants and oil refineries•​Installed and ran tubing, air pipe and supports for control systems.•​Read ISO sheets, spec sheets, blueprints and bubble sheets•​Performed general instrumentation trouble-shooting and repairs on client systems and equipment while insuring adherence to code requirements