Clay Lee Email and Phone Number

Retired

Responsibilities include:- fielding E-mail from volunteer/mentor prospects- answering telephone inquiries - preparing promotional material- responding to client inquiries- assisting with workshop registrations- attending events and meeting and greeting prospective clients- assisting the mentors with a variety of administrative and computer tasks

Customer service, call center, PC literate, excellent oral communication, and works well independently as well as within a group environment3+ years' experience in a software customer support capacity2+ years' of creating training materials and/or providing training2+ years' implementing a Siebel (database) software solutionProviding telephone/email support to recently trained staff during project deployment of software - Siebel solution.Providing day-to-day first-level Siebel application support for assisting residents and staff with troubleshooting, problem resolution, and problem escalation as needed

● Advised clients on new hardware purchases (computers, printers, Wi-Fi routers, external backup drives)● Upgraded existing operating systems from WinXP to Win7 and finally to Win8.1● Installed utility suites – MS Office 2003 to MS Office 2013● Instructed others in MS Word, Excel, Powerpoint and anti-virus structures (AVG, Norton 2013, Kaspersky, etc)● Assisted others in transitioning from the Windows platform to the Mac OS environment● Taught clients (both physically and remotely) to use iTunes, iPhoto, Pages, Numbers, Keynote and how to link wireless routers to tablets

● Administrative Assistant for the Men’s Centers● Dual role as Alumni Assistant reporting to Director of Labor Resources and Manager of Alumni Program● Worked with Executive Assistant to the Chief of Program in coordinating Thanksgiving Volunteer effort - 2014a) Crafted text responses to E-mail questions regarding open volunteer slots during Thanksgiving weekb) Developed text and telephone strategies to inform responders there are no more slots until 2015c) Overall administrative tasks involving MS Office Suite and various graphic applications

Disconnect 20+ PC's in preparation for office move. Ghosted (using Norton's Ghost) firm's server. At new site, reconnected PC's and assisted with re configuring WAN to reestablish communications to devices at firm's other offices. Collaborate with deployment, roll-outs, etc.

This was a great place to work.

● Accomplished expert level administrator with extensive experience in staff supervision, customer service, report writing, problem resolution, written and verbal communication, program planning & coordination. Scheduled conference room functions, internal moves and office preparation● Assumed responsibility for operations leadership in the absence of the Dept. Head and / or Supervisor● Coordinated the Conference Room Reservations and Audio/Visual Departments● Performed P.C. tasks and projects involving DOCS Open, Novell GroupWise, WordPerfect, MS Office Suite (including Word, Visio, Access and Excel).● Member of IT Help Desk team and responded to telephone questions and E-mail, solving problems, and logging the results into an in-house Help Desk application● Developed the artwork database using MS Access for fields labeled “Artist”, “Title”, “Inventory Number”, “Medium”, “Price”, etc. This database was deployed successfully & is still used today● Maintained this database for all of the Firm’s artwork, which had an approximate value of $2,000,000. The Firm has offices in many cities in the United States, Europe (England, France, Italy, etc.) and the Pacific Rim (China, Japan, Australia, etc.)