- Ensure customer success by assisting SAP cloud customers through their lifecycle, starting with onboarding, strategy joint plan, expansion of use cases, establishing SAP Business Technology Platform as the innovation platform for the intelligent enterprise.- Responsible for SAP Business Technology Platform strategic accounts in Latin America, engagement strategies as well as expansion plans for helping customers maximize the value of their partnership with SAP.

The SAP BTP Acceleration Team is a rapidly expanding group within the SAP BTP Global Customer Engagement organization dedicated to helping RISE customers successfully onboard and adopt SAP BTP. Our goal is to provide expert guidance and support to ensure that customers derive maximum value from the platform.

- Ensure adoption of SAP products through personal product enablement, technical enablement and on-going support, leading to customers getting maximum value, as quickly as possible;- Implementation and development of use cases to top business goals and requirements of customers;- Primary escalation point for assigned accounts spread through Latin America region;- Facilitate regular Account Reviews with customers to confirm their goals are being met;- Monitor quality of work and… Show more - Ensure adoption of SAP products through personal product enablement, technical enablement and on-going support, leading to customers getting maximum value, as quickly as possible;- Implementation and development of use cases to top business goals and requirements of customers;- Primary escalation point for assigned accounts spread through Latin America region;- Facilitate regular Account Reviews with customers to confirm their goals are being met;- Monitor quality of work and identify opportunities for continual improvement;- Assist in knowledge transfer between customer and internal teams. Show less

- Network capacity planning, impact assessment for WAN, LAN and internet infrastructure in order to support strategic cloud services (based on IaaS and SaaS concepts - including Microsoft Azure and Office 365);- Define and bring discussions around network architecture standards against strategic goals;- Coordinate network activities related to project landings along Americas end markets, aligned with global infrastructure definitions, supporting +50k users;