Cindy Lieberman Email & Phone Number

Kennett Square, Pennsylvania, United States

Kennett Square, Pennsylvania, United States

United States

Kennett Square, Pennsylvania, United States

Proficient in Advanced MD and ModMed for patient scheduling and EMR. Heavy use of insurance portals to verify medical and vision insurance. Very proficient in Word, Excel, email. Heavy phone usage.

Manage global IT projects for enterprise banking customer; Heavy use of MS Office, Excel, Primavera, Smart Sheet; Cisco Voice and Data projects; Created training materials as needed; COMP Tia CTT+ cert

Collegeville PA

Project manage the effort to separate global telephony requirements for Accounts Receivable and Accounts Payable from parent company, Pfizer.

Newtown Square, PA

Contracted to assess and document PMI's current contact center, write RFI/RFP and assist in vendor selection.

Comcast

Assisted in maintaining IVR and call flow documentation; Elicited customer requirements for new IVR applications; Tracked, managed and reported on internal tickets. Became proficient in use of AT&T Route It.

Exton PA

Project manage the implementation of Cisco Unified Communications, Unity and UCCX. Create project plans and store shared documentation such as dashboards, meeting agenda, meeting minutes, issue and action log. Track project financials. Communicate regularly to stakeholders.

With almost 22 years experience in the technical field of telecommunications and VoIP networks, I bring passion and humor to my role as a technical trainer, and system design! With extensive experience in design and implementation of TDM and VoIP systems - Nortel, Avaya and Cisco, I am a job candidate with diversified skills. Please read the.

Phila, PA

Project Manager/Contractor responsible for move, add, change work on Nortel product line, including design/redesign of scripting in Contact Center 6.0; Call Pilot menus, etc. Elicit customer requirements for design within the call center. Build, test and cut over the product. Conduct end user training. Manage all aspects of the project(s).

Conshohocken, PA

Responsible for project managing the implementation of large Cisco UC, Unity and UCCX systems. Hold regular project meetings, track issues, manage risk, communicate progress, balance financials. Assist in elicitation of business requirements and prepare BAT import worksheet. Creating custom training documentation; conduct end user training.

Formed my own subcontracting company. Primarily handled PBX and Voice mail design, programming and training on Nortel. Began to branch out into Cisco IPT.Took a position with Presidio in 2007.

Wilmington, DEProject manager and liaison to all business units. Converted telecom requirements into IT projects and managed them in all 9 domestic call centers. Nortel PBX platforms in half the enterprise, Avaya in the other half. Deployed Geotel (now Cisco) intelligent call routing; assisted with support of Melita predictive dialers.

Chesterbrook, PADocument all call flows in the Nortel PBX's in Reading, PA. Monitor ACD queues for improvement of customer service. Manage vendors and inventory PBX equipment.

Mt. Laurel, NJ

Malvern, PAProject manage the installation of Nortel telephony systems. Elicit customer requirements for system design of PBX, ACD and Voice Mail. Program those systems and train the end users on productivity features and usage.

Mt. Laurel, NJ 8000 Lincoln DrWork with customers to design, program, train and cutover large Nortel PBX's; voice mail and ACD systems.