Cliff Riggs Email & Phone Number

San Jose, California, United States

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In this role, I led a global team of 8 managers and 175 recruiting professionals in managing candidate experience, background investigations, and onboarding for all external and internal requisitions. I oversaw a team in managing 150,000 interviews, 6,000 offers, and 5,000 new-hire onboardings per year across all global locations. I partnered with HR Business Partners to identify talent needs; ensured hiring was inclusive and in alignment with core values. I defined overall candidate experience; merged local expectations with overall global operational efficiency. ***Value Added***✔Transformed candidate experience and hiring and onboarding model to respond to COVID-19, enabled remote hiring and onboarding for uninterrupted hiring practices despite global shutdowns. ✔Created team culture and partnerships that became known as "Talent Center" for organizations across Cisco; led SVP's organization in rotations and promotions.✔Piloted team through transition of legacy application and creation of new process to support Workday implementation.✔Implemented new digital assistant and coordinator concierge services to improve overall candidate experience.

During my tenure here, I successfully built and led a global organization of 3 managers and 40 indirect reports in managing global training programs. I delivered 600+ successful trainings per year. Led efforts to exceed budget cuts while increasing delivery capacity and reduce cost per learner hour. I transformed and developed services and talent, and boosted team morale by driving improvements. I partnered with HR Business Partners and Business Unit Leaders to ensure that all talent development training and coaching requirements were met. I consulted with business partners and vendors to ensure usage of training best practices for all training regardless of modality.***Value Added***✔Steered and built a highly flexible team capable of Agile assignments that could quickly respond to demands of the business; earned best practice recognition for capacity model by Employee Service Operations team. ✔Established and formalized best practices that were recognized enterprise wide for creating highly engaged global remote teams through communications and collaboration tools; achieved "A+" score for TeamSpace Team Engagement. ✔Devised training program process improvements focused on customer success, enhanced processes, bolstered accountability, increased efficiency, and improved KPI metrics.

I championed a Global Sales Virtual Team and lab programs comprising 30 weeklong events, 73,000+ video trainings, and 23,000+ lab sessions for global sales force. I drove reorganization to better support Cisco and Partner SEs by increasing deliverables and minimizing costs.

Me.D, Education

B.A., English, History