Accountable for all Operational Readiness, Integration and close out activities for Heathrow’s £700m p.a. capital investment portfolio. Led a team of 50 multi-disciplined Project Managers ensuring projects are launched smoothly, commissioned and business benefits realised.• Defined a vision, purpose, 5-year strategy and business plan. Accountable for a £9m operating budget to deliver transition activities to the £700m capital portfolio• Responsible for defining the strategy for… Show more Accountable for all Operational Readiness, Integration and close out activities for Heathrow’s £700m p.a. capital investment portfolio. Led a team of 50 multi-disciplined Project Managers ensuring projects are launched smoothly, commissioned and business benefits realised.• Defined a vision, purpose, 5-year strategy and business plan. Accountable for a £9m operating budget to deliver transition activities to the £700m capital portfolio• Responsible for defining the strategy for Transition activities for the £18bn Heathrow Expansion Programme• Transformed Heathrow’s business with the successful launch of projects such as; self-service automation, new passenger facilities, asset replacement, baggage projects, airfield resurfacing and the smooth launch of new commercial agreements• Led all Airline move programmes including new airlines to Heathrow and the successful terminal operations consolidation programme as a result of Covid19• Delivered financial close out of projects to value of £2.3bn enabling the efficient capitalisation and taxation • Lead sponsor of Heathrow’s Ethnicity network championing equality, diversity and inclusion for all• Colleague engagement lead for the Expansion programme in the creation of a “great place to work” for 800+ colleagues, achieving a 3-star best companies score• Sponsor of Heathrow’s cultural transition to grow a Continuous Improvement framework improving the businesses collective capability in CI Show less

Accountable for customer service and strategy within Heathrow Baggage. Led a programme to transform the baggage service in terms of our colleagues, our customers, our commercials and our future sustainability. The baggage community environment is highly complex requiring collaboration and visible leadership to manage a diverse team and many internal and external stakeholders.• Created a 7-year strategy and business plan which gained board level approval and held opex costs of c£100m per… Show more Accountable for customer service and strategy within Heathrow Baggage. Led a programme to transform the baggage service in terms of our colleagues, our customers, our commercials and our future sustainability. The baggage community environment is highly complex requiring collaboration and visible leadership to manage a diverse team and many internal and external stakeholders.• Created a 7-year strategy and business plan which gained board level approval and held opex costs of c£100m per annum and capex investment of c£250m, with a 5% year on year opex reduction whilst growing 4-7%• Led baggage delivery performance improvement resulting in a 41% improvement in the primary customer satisfaction measure (missed bags)• Created Team Heathrow Baggage, a collaborative, multi-company approach to aligning our focus and improvement in service for the passenger• Introduced adoption of automated technologies to improve safety and efficiency• Led a leadership development programme for the Baggage senior team to improve the strength and capability of our leadership bench Show less

Terminal 2 is the newest terminal at Heathrow, opening in July 2014. After an airline move sequence, I led Terminal 2 through its ramp-up to peak operating capacity of 20 million passengers per year across 28 airlines. I was accountable for all elements of operational customer service including; passenger experience, airline relationship and service, safety, fire and contingency. The passenger was at the heart of my decision making as we delivered world class service to our passengers.•… Show more Terminal 2 is the newest terminal at Heathrow, opening in July 2014. After an airline move sequence, I led Terminal 2 through its ramp-up to peak operating capacity of 20 million passengers per year across 28 airlines. I was accountable for all elements of operational customer service including; passenger experience, airline relationship and service, safety, fire and contingency. The passenger was at the heart of my decision making as we delivered world class service to our passengers.• Led Terminal 2 transition from a development programme to live operations including peak travel readiness• Accountable for developing a successful emergency reception centre product as contingency for aircraft incidents• Exceeded expectations for passenger satisfaction and ran operations of the highest service rated terminal in Europe• Led over 100 people through a Purpose and Values course to help them unlock their potential• Launched a new electronic ID service, improving service to over 200,000 ID pass holders and 200 companies• Responsible for airline customer relations and supporting them to deliver improvements in their operation including check-in efficiencies, biometrics, commercial opportunities and passenger segmentation service Show less

Leader of Terminal 3 Operations, providing direction and guidance to a direct reporting team of Duty Managers and c800 front line staff, in operational decisions, people management and personal development. Accountable for the safety and service to 19 million passenger per year with an operating budget of £40m to ensure the operational delivery of a safe, legislatively compliant, customer focused and operationally effective organisation. Developed and led a cultural change bringing… Show more Leader of Terminal 3 Operations, providing direction and guidance to a direct reporting team of Duty Managers and c800 front line staff, in operational decisions, people management and personal development. Accountable for the safety and service to 19 million passenger per year with an operating budget of £40m to ensure the operational delivery of a safe, legislatively compliant, customer focused and operationally effective organisation. Developed and led a cultural change bringing consistent and fair management of our teams through setting clear expectations and accountabilities, measurable performance and active management, resulting in; improved colleague engagement scores with a continuous improvement plan left in place, successful implementation of c£800k opex reduction from fixed costs, leading safety culture with zero lost time injuries, increased security compliance resulting in removal of long-standing EU compensatory measures. I held responsibility for the local Trade Union relationship including negotiations. Show less

Recruited to initiate and lead improvement programmes to benefit the business KPI’s and grow a culture of continuous improvement within the airport operations division. Led a team of operational project managers to improve passenger service and business unit efficiency.

Hong Kong and Heathrow airport have engaged in a knowledge sharing partnership to with the goals to share world class service for passengers, improve operations, develop our people and drive Innovation. Nominated by the Executive, I proudly accepted to join the first international exchange and joing Hong Kong Airport in the position of Deputy General Manager for Terminal 1.

Interim post as Operations Manager in a leading European manufacturer of automotive chassis components. Recruited to bring stability to a declining manufacturing site with customer delivery and quality concerns. Full site responsibility for safety, customer satisfaction, budgets, maintenance and people.

Operations Manager in a French owned UK manufacturing site with full operational responsibility for the safe purchase, manufacture and supply of injection moulded, painted and assembled interior automotive parts to major automotive OEMs. Accountable to the Board for management of an annual operating budget of £4m and responsible for achieving customer deliveries on time, to the correct quality level and at the lowest cost whilst providing, influencing and shaping development of future business.

Led a cross-functional team accountable for the project management and operational improvement of major interior, chassis and electrical suppliers across Europe. Responsible for ensuring that supplier’s new products were developed to specification and available for OEM production start. Including design reviews, sourcing quotations, prototype development, process development and production management control. Monitored supplier performance and managed internal and external stakeholders at a… Show more Led a cross-functional team accountable for the project management and operational improvement of major interior, chassis and electrical suppliers across Europe. Responsible for ensuring that supplier’s new products were developed to specification and available for OEM production start. Including design reviews, sourcing quotations, prototype development, process development and production management control. Monitored supplier performance and managed internal and external stakeholders at a senior level, building relationships to aid long term supplier development whilst educating and implementing applications of Toyota Production System (TPS) methodology within their business. Show less