Branch appointed foreign currency and ATM custodian. Served as the primary point of contact for upwards of 100 personal and business banking customers. Through customer feedback, received an award for customer service excellence in 2016. Fielded day-to-day transactions, account maintenance and account creation for personal, business, and fiduciary customers. Maintained a needs-based approach to product/service recommendations and referrals to lending partners. Served as the liaison between customers and lending department, often filing credit applications and closing home equity loans, and lines of credit.

Worked primarily informing customers about our products, there uses and safety. I was tasked with training and motivating new seasonal employees. In the absence of customers my primary task was to stock and organize all sections of the warehouse. I learned how to work in a fast-paced environment, and manage multiple simultaneous projects.

Conducted beginner and intermediate ski lessons to groups of up to 12 individuals, ranging in age from 3 to 45. Gained experience in problem solving in a fast-paced environment and tailoring experience to accommodate persons with physical disabilities, neurodivergencies, and language barriers.