Matt Cox Email & Phone Number

Charlotte, NC

-Resolves client problems and/or conflicts. Maintains open communications with the customer. -Writes customer/management required reports detailing operational activities at assigned facilities for the reporting period. -Establishes and coordinates performance indicators for the staff. Performs employee performance reviews. -Develops and successfully.

-Respond to project requests and proactively manage all interactions with customers and service contractors.-Connect with customers and build rapport to have a thorough understanding of their specific needs, requirements and expectations in order to achieve customer goals and service level agreements.-Provide effective and proactive communication to.

Book available freight in a cost effective manner.-Source and negotiate with carrier base to move available loads.-When possible pre-plan the use of carriers and equipment for efficiency.-Use TMS tool to quote LTL shipments and confirm rate quotes with carrier customer service when necessary.Build carrier relationships and source capacity.-Using phone.

Charlotte, NC

• Book available freight while maximizing profit and service.
• Collaborate with shippers and receivers to schedule available freight.
• Communicate directly with carrier base to confirm that proper equipment is provided to all shippers and receivers.
• Track shipments throughout transit to ensure on time pickup and delivery is met.
• Communicate carrier and customer needs to sales reps to continue fostering growth within carrier account.
• Utilize all functionalities of XPO’s TMS.

Charlotte

• Provide customers with excellent customer service
• Continuously met and exceeded monthly goals
• Gained real world experience while developing knowledge of day-to-day operations
• Demonstrate outstanding problem solving and active listening skills – able to diffuse difficult customer situations with tact and ease.