Christopher Munro Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, Australia

Sydney, Australia

North Sydney, New South Wales, Australia

This role consists of establishing and executing the B2B digital communication strategy for the business, where this did not exist prior. Key responsibilities include:- Implementation of TractionNext in 2014, and Salesforce Marketing Cloud in 2015- Design, content creation, development and scheduling of all emails sent to B2B customers- Template designs for recurring communications- Cross-platform QC of emails- Post-send analysis of results to inform future… Show more This role consists of establishing and executing the B2B digital communication strategy for the business, where this did not exist prior. Key responsibilities include:- Implementation of TractionNext in 2014, and Salesforce Marketing Cloud in 2015- Design, content creation, development and scheduling of all emails sent to B2B customers- Template designs for recurring communications- Cross-platform QC of emails- Post-send analysis of results to inform future designs/builds- Advanced personalisation using AMPscript in emails and CloudPages- Utilisation of AB testing and control groups to increase and measure communication performance- Automation of daily tasks, e.g. daily customer reminders, data uploads from SAP CRM, data refreshes- Design, content creation, development and deployment of landing pages in Salesforce Marketing Cloud and Sitecore- Content management in Sitecore CMS Show less

Sydney, Australia

During this role I created processes used to work with online customers to gain maximum value while maintaining and extending sales focused objectives and relationships within the specified customer group.- Selling in use of the website as the order method of choice to targeted customers- Providing customer technical support for the website, and mobile apps- Remote management of online customers, including monitoring of sales trends and possible issuesby using self-created… Show more During this role I created processes used to work with online customers to gain maximum value while maintaining and extending sales focused objectives and relationships within the specified customer group.- Selling in use of the website as the order method of choice to targeted customers- Providing customer technical support for the website, and mobile apps- Remote management of online customers, including monitoring of sales trends and possible issuesby using self-created sales-based reporting- Managing LiveChat, dealing with customer issues through the website- Customer data management in the website backend- Providing daily updates on customer activity online to senior stakeholders Show less

Sydney, Australia

- Managing call loads to complete all scheduled calls throughout the day, and at appropriate times- Maximising interactions with customers to push the team's focus of onboarding as many customers aspossible to online ordering- Delivering on sales targets set by the business through utilization of available promotions and tools, as well as self-monitoring of progress- Providing daily updates on customer activity online to senior stakeholders

Sydney, Australia

- Customer service focused role providing support and resolutions for customer issues across a wide range of business areas- Completed several business process improvement projects to increase customer satisfaction through internal efficiency- Provided reporting across business units identifying customer experience strengths and weaknesses and supporting next steps with data driven insights