Catrina Duckworth Email & Phone Number

Vancouver, Bc, Ca

As part of the Strategy and Project Support Office deliver strategic projects across City of Vancouver departments that encompass changes to process, people, and technology, as a member of the city’s Continuous Process Improvement (CPI) team.

Vancouver, British Columbia, Canada

Accountable for the provincial post-secondary institution application platform by researching, gathering, and documenting business requirements. Processes are validated and delivered to the Technology Development team to create the online application platform. Support educational initiatives and government policies with proactive stakeholder discussions to improve access for applicants and post-secondary institutes.

Richmond, Bc

A cross-functional leadership role that supported the five Electronic Operations departments and senior management and included 120 Staff in three provinces (BC, ON, QC). Managed overall knowledge content (Standard Operating Procedures, Work Instructions, etc.) and supported corporate strategies with a focus on quality adherence, continuous process improvements, internal and industry KPI Metrics, and published data insights.

Richmond, Bc

Accountable for the quality of data reported externally, meeting strict daily deadlines, and investigating internal quality control measures to adjust Panel management routines with the purpose to ensure the highest quality of data. Performed daily quality checks on data, with a 96% quality for weekly releases and a 100% quality on twice daily releases, diagnosed and solved unusual situations working in a cross-departmental manner while supporting the team to ensure daily targets were met… Show more Accountable for the quality of data reported externally, meeting strict daily deadlines, and investigating internal quality control measures to adjust Panel management routines with the purpose to ensure the highest quality of data. Performed daily quality checks on data, with a 96% quality for weekly releases and a 100% quality on twice daily releases, diagnosed and solved unusual situations working in a cross-departmental manner while supporting the team to ensure daily targets were met. Supervised and trained four Junior Analysts in three provinces (QC, ON, and BC) by establishing a formalized training plan for cross-training on every departmental process and overall knowledge growth of operations. Initially joined the Quality Control as a Junior Analyst and within two years was promoted to Team Leader, Analyst. Show less

Richmond, Bc

Primary manager for Households (Panelists) participating in Radio and TV data collection for marketing research. Coached Panelists for the purposes of behaviour modification for the collection of data used by the Canadian broadcast industry. Analyzed and synthesized performance data from various sources to identify behaviours of participants to ensure adherence to the methodology and based on assessment take corrective coaching actions if required. Initially joined as non-specialist Panel… Show more Primary manager for Households (Panelists) participating in Radio and TV data collection for marketing research. Coached Panelists for the purposes of behaviour modification for the collection of data used by the Canadian broadcast industry. Analyzed and synthesized performance data from various sources to identify behaviours of participants to ensure adherence to the methodology and based on assessment take corrective coaching actions if required. Initially joined as non-specialist Panel Administrator, but within eight months was promoted to only one of two positions as a Specialist managing the most challenging Households and the key demographics of 18-24 years old. Show less

St. Catharines, Ont

Managed seminars for professors in a constructive and open-minded environment where 200 students were supported to use different historical analysis methodologies to develop their critical thinking skills. Supported students via multiple pathways including feedback in weekly assignments, 1:1 meeting, the use of style guides, learning resources to support their real time development throughout the semester as the weight of assignments increased with a larger impact on their overall grade… Show more Managed seminars for professors in a constructive and open-minded environment where 200 students were supported to use different historical analysis methodologies to develop their critical thinking skills. Supported students via multiple pathways including feedback in weekly assignments, 1:1 meeting, the use of style guides, learning resources to support their real time development throughout the semester as the weight of assignments increased with a larger impact on their overall grade. Evaluated examinations, assignments, and seminar performance for final assessments. Show less

Certificate, Business Analysis

Master'S Degree, History

Bachelor'S Degree, History

Associate'S Degree, Arts