Christopher K. Email & Phone Number

Ashland, Oregon, United States

Provided support for over 500 employees through the online ticketing system.Led troubleshooting efforts for network access, computer and printer issues, and account access. Managed installation of updated hardware and software to machines company-wide.Coordinated with team members to resolve issues and crises in dynamic environments.Transferred complex scripts to captioning software while maintaining artistic themes; provided direct-to-patron support including training on caption tablet use and real-time script presentation

Ashland, Oregon, United States

Crescent City, California, United States

Coordinated dynamic inventory processes, visual branding and stocking efforts to promote customer satisfaction and drive sales, increasing revenue by 244% from 2020 to 2022.Managed employee onboarding, training, development; improved employee retention by 66%. Led de-escalation and crisis management efforts for customers and passers-by in crisis.

Chico, California Area

Facilitated day-to-day account management, overseeing client-facing operations. Identified and resolved user and organizational needs through product-focused partnerships with new and returning clients.Directly managed communication and technical support for a portfolio of 20+ clients.

Chico, California Area

Served as an application and network specialist offering support to global users.Provided accurate and timely responses over the phone, direct instant chat, and email.Managed case de-escalation and resolution using a customer support win/win strategy.Led quantitative and qualitative feedback analysis, generating and implementing system process improvements.

Chico, California Area

Customer service and Sales representative working to facilitate and improve company sales. Offer any necessary assistance to clients or consumers that require additional assistance. Fulfilled online orders, and stage them for our next day delivery team. Certified and trained on how to operate power equipment such as: Counter Balance Forklift, Order-Picker, and Narrow Aisle Reach Truck. Served as an emergency team member to complete Assembly and Delivery orders when needed.

Psychology

Psychology