Claire Manning Email & Phone Number

Irvine, California, United States

Spearhead the HR function by building and leading a proactive team to support business objectives and talent strategies. Implement scalable HR policies and processes, enhancing operational efficiency.Design and execute a competitive rewards strategy, aligning compensation and benefits with company goals. Enhance employee retention and satisfaction, improving GPTW scores related to well-being from 60% to 91% and work-life balance from 62% to 93%, including the successful launch of the Rooted Resilience Program and other remote-first focused tools and policies.Lead talent management initiatives with a focus on development, leadership growth, and succession planning. Launched LinkedIn Learning with a 45% initial utilization rate, boosting employee growth support from 32% to 62%. Revamped performance evaluations and recognition tools, increasing GPTW scores for recognizing small wins from 45% to 80%.Align talent acquisition efforts with broader HR strategies, achieving an annual average time-to-fill of 4.6 weeks and increasing employer brand engagement from 8% to 11%.Provide strategic leadership to foster an inclusive, high-performance culture. Enhance engagement through development programs, increasing overall engagement scores from 78 to 83 and fully engaged employees from 24% to 44%. Improve eNPS from 60% to 70% and GPTW scores for recognition and development from 76% to 82%.Champion cultural initiatives to promote a collaborative environment. Act as an HR spokesperson, engaging with the executive team to maintain a motivating atmosphere. Achieved a 91% employee alignment with the company mission and an Engagement Pulse score of 4.37/5. Drive an entrepreneurial mindset at Medterra by encouraging high-impact activities, time management, and agile business results, significantly improving productivity and engagement.Ensure compliance with employment laws and regulations, adapting HR practices to legislative changes and managing Medterra’s legal department.

Carlsbad, California, United States

*Bolle Brands acquired SPY Optic in 2019*Human Resource Management of a US multi-state and Canadian workforceReview and make recommendations to Executive Team for improvement of company’s policies, procedures and practices on personnel matters. Review key HR metrics with leadership team. Utilize predictive analytics and work with finance team regarding budget projections.Administer the company’s group benefit programs. Research competitive rates and plans while keeping employee needs in mind. Utilize ATS systems while providing an exceptional candidate experience. Recruit for top talent through a myriad of channels. Negotiate terms of offer letter based on motivational drivers and components of overall compensation package. Provide a hands on onboarding experience for new hires including a comprehensive new hire training program.Facilitate and manage worker’s compensation program. Find creative and cost effective ways to bring Bolle’s mission statement into employee’s everyday lives at work.Manage retirement plan including annual compliance and testingProcess and monitor LOA/ADA requests, offboarding, and exit interviews. Draft severance agreementsEffectively communicate performance evaluation process, responsible for design and rollout of performance evaluation program.Intake and respond to employee complaints. Counsel as necessary. Administer employee discipline/improvement procedure.Administer payroll for all entities for USA and Canada

Carlsbad, Ca

•Responsible for the review and implementation of policies and procedures to assist the company with compliance of state and federal employment requirements.•Administer the implementation of company’s group benefit programs. Process employee enrollments and terminations. Work with third-party COBRA administrator. Reconcile monthly invoices.•Work with the division managers and administrative staff to plan and administer recruiting activities including sourcing candidates, scheduling and conducting interviews and reference review, offer packages and new hire orientation.•Facilitate and manage worker’s compensation program.•Responsible for the administration of compensation programs, including incentive pay and salary guidelines.•Assist department managers with preparation of written job descriptions. •Process and monitor FMLA/CFRA/Disability leave of absences. •Annually review and make recommendations to Senior Management for improvement of company’s policies, procedures and practices on personnel matters.•Effectively communicate performance evaluation process, responsible for design and rollout of performance evaluation program.•Intake and respond to employee complaints. Counsel as necessary. Administer employee discipline procedure. •Update employee files, online databases and reports as needed. Maintain employee files and records in accordance with California and Federal laws.•Manage and implement Ad Hoc HR projects and programs to support the overall business objectives.

Irvine

Spearheaded and updated the performance appraisal system for the LJG Retail Division. The project detailed job analysis of all positions, auditing job descriptions, updating KSAO’s and determining the top competencies for each position, and selecting a list of goals for personal, team, and the organization. On a larger scale, I also:• Highlighted opportunities for growth• Connected corporate strategy to the retail division strategy and personal key performance indicators• Implemented the performance appraisal system into ADP Workforce Now and troubleshot the process• Streamlined the entire performance appraisal system by eliminating double data entries, digitizing the process, and supporting the culture of development and teamwork within the retail division. Established Staffing Processes• Behavioral Interviewing Techniques and Exit Interview Policies: Created a training outline for the Retail Team concerning Behavioral Interviewing that was based on KSAOs and listed examples of answers. Set up a training for retail managers to practice the techniques and gain further understanding of the importance of interviewing practices. Payroll• Assisted in administering payroll duties, such as reviewing time cards, data input, reconciling reports, and auditing pay rates according to yearly performance appraisal results in ADP Workforce Now. Other Duties• Gained knowledge of open enrollment process, benefits packages, broker roles, offers to eligible employees, and out-of-state options. • Reviewed the workman’s compensation process and procedures when an employee gets injured on the job (first aide or workman’s comp).

Asheville, North Carolina Area

Actively involved in hiring revisions to increase process efficiency & talent pool size in the Food & Beverage, Hospitality, and Retail Industries. Researched and utilized recruitment and staffing strategies including departmental job fairs, contracting, community partnerships, local high school and college recruitment, apprenticeship programs, intern/extern program expansion, diversity coalitions, marketing collateral, and social media outlets.Assisted in establishing strategic partnerships with leadership teams through monthly meetings to support staffing needs and development.Exercised behavioral interviewing skills. Audited and updated current job descriptions throughout every department.

Telluride, Co

• Built and maintained company staff by recruiting, selecting, orienting and training employees• Structured and explained employee benefits and compensation• Exercised mediation and conflict resolution between disgruntled employees • Monitored office duties by organizing procedures and operations, preparing and submitting payroll, controlling correspondences, and supervising clerical functions• Conducted an intensive internal audit to assist Telluride Outfitters through their IRS audit. Identified significant errors in their initial tax filings from previous years and was able to substantially decrease the balance due• Restructured the accounting system to ensure a reliable database of financial reporting• Achieved financial objectives by preparing annual budgets, scheduling expenditures, analyzing variances and initiating corrective actions

San Clemente, Ca

• Implemented standards of performance by conducting a restructure in personnel and company policies• Directed all human resources and management activities. Determined staff needs, recruited and selected new employees and assigned responsibilities to entire staff. Managed new hire paperwork, benefits, promotions/demotions, PTO, workman’s compensation reports, leave of absence, industry benchmarking, and payroll.• Developed a financial budget and reviewed sales data, production and activity reports, and financial statements to ensure financial goals were achieved. Reduced operational costs significantly and increased revenues• Oversaw inventory control, production, quality control, and relations with our overseas manufacturer• • Worked closely with our web designer to create a more user-friendly site and increased site traffic dramatically • Created new marketing strategies and revamped our social media sites• Acquired extensive knowledge of QuickBooks Financial and POS

San Clemente, Ca

• Established policies and procedures for daily business operations• Generated and implemented an efficient inventory system • Worked closely with our overseas manufacturer to insure quality control, shipping schedules and freight procedures• Strategized with the marketing team to increase website traffic, social media exposure and advertising presence• Maintained the website database, assisted with processing orders and updating inventory• Communicated with National Sales Representatives and International distributors concerning product availability, price controls and freight concerns• Managed the financials of the company, including monthly/yearly budgets, projections,reconciliations and buy plans. Developed knowledge of Peachtree Business Accounting Software

• Directed overall systems and operations of seven LJG locations • Devised detailed Budget, Retail Re-cap, and Accounting Reports • Administered inventory by diligently working with Store Managers to confirm accurate numbers • Ensured that all licenses and agreements were up to date• Maintained strong relations with mall management to confirm all store promotions were current• Submitted and oversaw all artwork requests for store locations and promotional advertisements

San Juan Capistrano, Ca

• Attained knowledge and hands on experience with QuickBooks, Microsoft Excel, Word and Outlook.• Accurately and quickly recorded large amounts of data • Efficiently handled all Payroll and Human Resource matters• Independently set up and maintained a complex record and filing system• Organized and processed invoice and bill records• Handled vendor accounts and relationships• Produced multiple detailed reports (P&L, monthly projections, etc.)

Master Of Business Administration (M.B.A.), Human Resources Management And Services

Activities and Societies: Graduate Business Student Association, Young Professionals of Asheville

Bachelor Of Arts (B.A.), Environmental Studies/Geography