Cory Warren Email & Phone Number

United States

Desktop & Application SupportApple Business Manager - Mobile Devices and Mobile Applications - Hardware RellacementVerizon Business - Ordering Cell Phones and TabletsTake apart and repair Lenovo thinkpads T470, 480, 495s, E14, T14, L14's and MacBook Pro's 2016+ replacing keyboards, displays, fans, batteries etc..Kace for imagingInTune for software deployments and MDM policies & configurationsPatch My PC to leverage software installs and updates with InTuneManaged devices in Azure (Entra ID) and AVD'sUtilized JIRA for ticketing (self assigned) though did assist with walkups, calls, and email as neededZoom admin & supported Zoom rooms and Neat pads along with iPads for more mobile roomsTested A/V for conferencing and webinars, as well as manage controls for large meetings and speakersPowerShell to manage Mailbox, Groups, and Resources for O365 Exchange in a hybrid environment

United States

● Leveraged OSINT tools such as Factal, Dataminr, Everbridge, and ONTIC to gather information on global and local events, including BOLO's, investigations, and POI's. Then, using this information to keep client employees safe at work and during events● Establish safe environment for employees and executives, leveraging knowledge of Genetec to conduct building access provisioning and video surveillance● Advise organizations and users on delivering entry to specific building sites while carefully tracking video, alarms, duress buttons, and IDF sensors● Utilized access control tools such as Lenel and Genetec in order to block access of unauthorized personnel to client company spaces without proper approval. Involved keeping sensitive department specific data secure from potential security risk● Performed quarterly business impact reports investigating issues like H5N1, the current recession, the impact of early 2023 rains on the next fire season, and the connection between Cascadia and the San Andreas fault. Procuring and providing information on how such events could influence the client company’s monetary value, as well as potential production loss in times of crisis● Performed accurately and calmly during stressful situations on a global scale, providing client employees the help they need when they need it most. Experienced situations include managing duress buttons, fire alarms, burglaries, and hospitalizations from sickness or injury

Fairfield, California, United States

● Leveraged verbal skills in communications with team to complete complex issues in a timely manner● Ensure general structural integrity of home building, including foundation and walls● Experience with power tools, running cable for junction boxes, and digging out/replacing foundation● Cutting and setting ABS pipe for ventilation and waste while keeping grade within code● Experience identifying types of home damage and general demolition● General and custom roofing experience, including roofing plywood for a convex/concave roof using both a nail gun and Senco screw gun as required

San Leandro, California

● Troubleshooting mobile devices such as Sonim phones and Microsoft Surfaces to ensure our EMT’s workflow would be as productive as possible ● Administrating G Suite company wide, which includes the setup of Outlook clients, adding email accounts, Distribution Groups, and Security Groups ● Assist in Administrating Altigen phone servers, one on site and one in the cloud, which included regular maintenance, patches, and integrating Polycom phones into the Altigen systems ● Developing PowerShell scripts for after image software installations, which resulted in a leaner image and quicker imaging ● Use Solar Winds Help Desk to track tickets, track company assets, document process changes, and updating the FAQ to simplify the troubleshooting of common issues ● Managing users in applications such as LastPass Enterprise, Sfax, Street Eagle, Zoll Desktop Management Center, Mobilis, Sophos VPN, and Rescuenet

San Francisco, California

● Supporting over 4000 users as an individual and part of a small team with simple to complex issues by phone, email, or in person as required● Troubleshooting day-to-day technical questions including laptop/desktop, printer, networking, DHCP issues, fashion and design applications, and account/access issues● Assist in a company-wide migration to the cloud and implementing multi-factor authentication for security purposes● Developing and deploying Microsoft Deployment Toolkit for creating a company-wide image for Windows 10● Administrating Active Directory Microsoft Office with licensing, blocking domains, blocking individual emails, granting access to Share Point, and Cisco Call Manager● Provisioning Laptop/Desktop/Peripheral equipment, as well as upgrading equipment dependent on the individuals' role in the company and needs based on applications, usage, and needs of the individual

Napa, California

●Managing Microsoft Deployment Toolkit to provide a standard image company wide, including updating drivers, software, and remote management agents●Train IT interns on duties which include imaging, ESET, Webroot, administrating via our websites portal, managing inventory, repairing computers, troubleshooting problems, and creating tickets using Kaseya●Using Kaseya, and remote desktop management in order to solve simple to complex computer issues while providing a measurable amount of solved issues to report●Negotiating with external vendors in order to identify which company can better serve Wineshipping’s needs

Napa, California

●Technical Writing for comprehensive guides on ambiguous procedures and complex applications, which helps improve essential understanding of everyday tasks●Remotely administrating 200+ machines in ESET, involving pushing remote administration upgrades, endpoint security software, and managing the software product●Administrating 1,280+ accounts on the Wineshipping web portal by creating and managing accounts, resetting passwords, and deleting privileges●Re-Imaging dozens of Dell Desktop and laptops, to keep the companies standardized approach intact and save time on troubleshooting issues●Managing Active Directory User and Computers by creating accounts, resetting passwords and managing 400+ objects●Gather user information using Lansweeper to procure specialized product keys, and specialized software for the user in case of an emergency computer replacement

Fairfield, California

●Provided excellent customer service to the store’s patrons; leading to high levels of customer satisfaction●Stocked shoes in storage room in order to quickly access shoes when requested, keeping them organized

1245 Nimitz Ave. Vallejo, Ca

● Installed plumbing in over 100 houses a year, valued between $500,000 and $1.3M before customizations; independently responsible for DVW plumbing for custom homes● Trained new hires in plumbing expectations and assigned relevant tasks which led to improved team efficiency● Collaborated with the engineering and architectural teams in order to improve overall design of high-quality homes● Trained management in Microsoft Excel which improved overall scheduling efficiency and accuracy of projects

Fairfield, California

●Installed X1 cable boxes●Ran cable under houses to connect equipment●Troubleshoot signal and frequency errors

549 Garcia Ave. Pittsburg, Ca

●Install tempered glass in Golden Gate Theater●Operate power tools (Rotor Hammer, Chop Saw, Drill, Grinder)●Oversaw compliance with Occupational Safety and Health Association standards●Inspected Blueprints for floor plans for the Administrative portion of Golden Gate Theater

4171 Suisun Valley Rd. Fairfield, Ca

●Supplied tools for journeymen●Operated the suspended scaffolding on site●Maintained a safe work environment●Inspected the integrity of the suspended scaffolding on site

1205 S. Main St. Manteca, Ca

●Provided excellent customer service to over 1,000 of the store’s patrons; leading to high levels of customer satisfaction●Documented inventory of products and stocked several hundred items to facilitate easy access for customers

Computer Science, Networking, 3.43

• CIS.101 • CIS.102 • CIS.201 • CIS.202 • CIS.302 • NET.101 • BUS.101 • BUS.102 • BUS.103 • COM.150 • CIS.203

Certificate, Computer Science, 3.43

Competitive training program which teaches students professional and technical skills.