Chelsea Spraetz Email & Phone Number

Kirkland, WA, US

Greater Seattle Area

Seattle, Washington, United States

Lead and support customer experience (CX) and contact center strategy projects for organizations spanning across varying industries and sizes. Past project work has involved:- Spearheading the design and execution of comprehensive research plans utilizing mixed-methodology approaches (qualitative & quantitative), resulting in actionable insights that.

Account Management o Manage a portfolio of client programs; valued at $1.4 million annual revenueo Develop in-depth knowledge of client industries, organization structures, and product content to drive relevant, value-added transactions throughout the life of the contracto Evaluate gaps in client programs and problem-solve for solutions when the ideal.

Kansas City, Missouri Area

Manage customer feedback programs for a variety of clients across multiple industries (restaurant, grocery, and retail). Act as the primary contact for client requests and own all contract deliverables including ongoing program support, developing insight presentations, and monitoring project financials. Key responsibilities include:- Champion client.

Greater Memphis Area

Data Management & Analysiso Manage data warehouse integrity; data validation, organization, reporting, troubleshootingo Prepare reports, statistical analysis, graphs and slide presentations for business development o Develop and distribute weekly reviews for processes, productivity, and compliance targets o Transform data summaries into infographics/visual.

Tutor to students enrolled in Introduction to Supply Chain Management in the KU School of Business. Conduct office hours on a weekly basis and assist in grading assignments, homework, and exams. Constantly recruiting students to undertake or add a Supply Chain Major.