Christopher Stern Email & Phone Number

Holden, MA, US

• In this capacity, I manage ATM disputes and make approval/denial decisions by identifying variances in ATM through investigating electronic deposits and withdrawals. I conduct monthly reconciliation of department’s.
• I received continuous promotions and recognitions for successful tenure in card servicing, digital banking, accounting, bookkeeping, and team collaboration.
• I ensured on-time processing of ATM disputes, including provisional credits and reversals to members’ accounts, adjustments, and chargebacks through network and appropriate letters related to the case.
• I eradicated outstanding variance while reducing write-offs, such as DCU ATMs/Non-DCU ATMs by maintaining monthly general ledgers.
• I brought $26 million in 2016, drove 46%, 25%, and 24% YoY growth in 2017, 2018, and 2019 under 0% balance transfer promotion as well as processed $83 million+ requests during 0% Balance Transfer program and $122.
• I processed 723 balance transfer service requests due to no response and member requests, forwarded 579 reversal requests to another department to be completed, and completed 2K backend balance transfer items.

• While serving as an Items Processing Team Member, I managed manual transactions in XP rejected from Wausau system, compiled deposit/check copies, and organized travel remark call sheets. I delivered effective support.
• I oversaw full scope of mail deposit from preparing and running deposits using Wausau to keying and sending files using internal system that made deposits to… Show more While serving as an Items Processing Team Member.
• I oversaw full scope of mail deposit from preparing and running deposits using Wausau to keying and sending files using internal system that made deposits to members’ accounts while ensuring maximum accuracy and.
• I enhanced Operations Department information on disaster recovery site. Show less

• Throughout my career as Remittance Processing Team Member, I performed tests for PC and mobile deposits, prepared check and deposit copies, processed subpoenas requests, and coordinated outbound calling and training. I.
• I managed multiple projects, account manager testing for PC branch, and data input for department intranet while ensuring completion of deliverables within strict time and quality constraints.
• I played an instrumental role in increasing PC deposits from 900 to 10K active users monthly. Participated in off-site meetings at EasCorp related to testing scanning capabilities using scanners and cameras on.
• I increased deposits from credit union by 29% and recognized DCU as one of the first credit unions to see $1B in deposits through PC Deposit by implementing PC Deposit using scanner/camera on smartphone. Show less