Courtney Brainard Email & Phone Number

Somerville, Oh, Us

West Chester, Ohio, United States

• Answered customers' questions regarding products, prices, and availability.• Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.• Managed friendly and professional customer interactions.• Prepared and submitted reports to keep management informed of sales activities and progress.• Developed and maintained strong working relationships with professionals within assigned territory.• Recorded accurate and efficient records in customer database.• Used CRM software to maintain detailed contact logs and account records.• Process orders in ERP/Track open orders• Issue Purchase Orders/Purchasing• Process invoices from vendors/Receiving• Generated and submitted invoices based upon established accounts receivable schedules and terms.• Coordinate Shipments/Track Orders• UAT testing of new ERP system

West Chester, Ohio

• Researched and resolved billing discrepancies to enable accurate billing.• Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.• Provided excellent customer service, developing and maintaining client relationships.• Monitored customer accounts to identify and rectify billing issues.• Processed and verified invoices to secure accuracy of billing information.• Generated and submitted invoices based upon established accounts receivable schedules and terms.• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.• track incomplete orders• Register equipment in Kohler Warranty System

West Chester, Oh

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.• Confirmed appointments, communicated with clients, and updated client records.• Kept reception area clean and neat to give visitors positive first impression.• Answered phone promptly and directed incoming calls to correct offices.• Responded to inquiries from callers seeking information.• Handled cash transactions and maintained sales and payments records accurately.• Managed multiple tasks and met time-sensitive deadlines.• Assisted with onboarding new clients and securing paperwork completion.• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.• Collected credit card payments, processed transactions and updated relevant records.

Fairfield, Oh

• Documented underwriting decisions and provided evidence of compliance with applicable regulations.• Made approval and denial recommendations by determining accurate risk levels.• Built strong relationships with lenders, brokers and clients for constructive communications.• Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.• Evaluated applications to determine insurance coverage and appropriate risk classifications.• Collaborated with other professionals to develop innovative underwriting solutions.• Scrutinized underwriting performance to identify weaknesses and provide recommendations for improvement.• Trained new employees on commerical insurance procedures.

Monroe, Oh

• Taught children with creative approaches, methods, and techniques.• Maintained tidy and clean classroom consistent with safety and health standards.• Encouraged children to interact with each other and participate in group activities.• Promoted physical, academic, and social development by implementing diverse classroom and outside activities.

Monroe, Oh

• Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.• Supported student physical, mental, and social development using classroom games and activities.• Worked with teachers to design lesson plans and coordinate activities for classes.• Kept students on-task with proactive behavior modification and positive reinforcement strategies.

West Chester, Oh

• Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.• Supported student physical, mental, and social development using classroom games and activities.• Worked with teachers to design lesson plans and coordinate activities for classes.• Kept students on-task with proactive behavior modification and positive reinforcement strategies.• Provided one-on-one and group-based learning support focused on student progress.• Completed daily reports, meal count sheets, and attendance logs.• Assisted in lessons, curriculum and homework planning.• Worked with teacher to identify and target opportunities for instructional improvements.• Assisted in implementation of new learning tools, systems and materials.• Worked with teacher and administrators to enforce school policies and procedures.• Delivered supplementary lessons and practice assignments.• Oversaw classroom operations during teacher and parent meetings.

Trenton, Oh

• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.• Developed age-appropriate activities and crafts to engage children.• Facilitated learning through play, stories and outdoor activities for successful child outcomes.• Enforced rules and managed behavior through developmentally appropriate discipline.• Assisted in potty training and other daily hygiene activities to support child development.• Utilized positive reinforcement techniques to encourage good behavior.• Provided emotional support and guidance to children during difficult times.• Applied positive behavior management techniques to enhance social interactions and emotional development. Education

Hamilton, Oh

• Sell memberships• Handle money• Score races• Check in cars• Make receipts• Manage money and membership sales• Verify membership upon arrival• Provide receipts for transactions

Bachelor Of Science - Bs, Applied Behavior Analysis In Psychology, 4.0 Gpa

Activities and Societies: Dean's List Winter 2023, Honors Pathway Member, National Society for Leadership and Success Member Relevant.

Bachelor Of Science - Bs, Applied Behavior Analysis In Psychology, 3.58 Gpa

Relevant Coursework: HN144 - Human Behavior and the Environment & PS210 - History of Psychology

Diagnostic Medical Sonography/Sonographer And Ultrasound Technician, 3.296 Gpa

Coursework in Interpersonal Communication, Anatomy and Physiology, Physics, Religion, Algebra and Trigonometry.

Radiologic Technology/Science - Radiographer, 3.293 Gpa

Activities and Societies: The National Society of Leadership and Success Coursework in Microsoft Word, PowerPoint and Excel Coursework.

Diploma, General Studies

Activities and Societies: Volleyball Graduated with Honors