· Consolidating activity and managing the operational staffing levels of all events acrossthe Globe, ensuring the site is fully staffed for Performances, Tours, and any otheronsite events.· Supporting the planning and implementation of daily duties and operations.· Support the Duty Manager by being responsive to daily changes and activities.· Working closely with the line managers and the VAO Support Manager, ensure thecorrect training levels are maintained across the team.· Represent the wider department at organisational meetings.· One of the leads on the implementation of a new system for rotas.

Main Duties• To act as the Theatre Licence holder’s nominated representative when the on duty Manager for performance (approx 6 shows per week).• Manage the front of house team to ensure compliance with the company health and safety policy, fire safety practices, customer service policies. • To be responsible for accurate cash reconciliation of bar and kiosk sales at the end of each performance.• To be responsible for all stock, cash and company properties while on duty.• To uphold and enforce the relevant terms of the Theatre Licence as set down by the local authority (Greenwich) with reference to the health, safety and comfort of all members of the public within Greenwich Theatre.• To recruit casual Front of House staff when necessary and maintain records for: attendance, sickness, holiday, etc.• To control stock levels and order appropriate stock for bar and kiosk• To devise effective rotas and complete the weekly Front of House team payroll spreadsheet.• To complete the Front of House sales / recharge sheet in the show contra reports• To liaise with visiting company managers and provide detailed information to all departments on performance related issues.Currently working on improving our income steams in a post-covid world. We have introduced a in-seat ordering app, ticket scanners, card payment at ice-cream trays and we are working hard on a pavement bar 3 nights a week

Temporary Administrative Assistant in a Global Financial Investment Firm. The administrative team was being restructured and I worked to support this transition. I worked closely with the Office Manger to undertake short-term (daily and weekly) tasks required by them to allow them to focus on long-term tasks. Some of my tasks included:- Setting up of shared spaces and meeting rooms.- Answering external phone calls.- Tracking of staff movements and travel.- Greeting visitors at the entrance to the office.- Sorting of incoming mail.- Franking and posting outgoing mail.- Clearing areas being re-designated due to the restructuring.- Communicating with global staff who were visiting to make sure they had everything they needed.- Preparing promotional bags for conferences.Additionally, I supported the personal and executive assistants when needed.

· Working on the bar and café during and outside of show time.· Sales of drinks and complementary products.· High level of coffee making.· Working at events; setting up, serving and closing down.· Assisting in the kitchen as required by the catering supervisor.

· Required to alternate between assistant, supervisor, cashier and duty manager. · Leading in a fast-paced environment to improve sales and customer experience. · Cash handling - remaking floats, checking the safe and counting the overall takings (up to £5,000). · Pulling terminal revenues and checking staff takings at the end of the night from an electronic system. · Dealing with customer complaints and seating issues. · Training of staff on theatre policies; including fire evacuation procedure and question 21.· Sale of alcohol and pairing of food and beverage products to generate highest possible average transaction value on the bars. · Preparing the bars and auditorium for customer arrival. · Count and input numbers for weekly stock take. · Required to know and implement ideas to meet KPIs. · Work additional theatre hires such as; conferences, comedy shows in the bar and networking events. · Ad hock administration tasks such as e-mails, note taking, document creation etc. · First-Aider.

· Greeting Patrons to the venue, which can include high profile artists and producers. · Advertising and taking orders for the Ordertorium service. · Sending out and recording Ordertorium orders when in the stock room. · Selling merchandise and handling money. · Juggling different aspects of front of house requirements, such as making sure photos aren’t taken while selling merchandise, while also remaining calm and presenting great customer service. · Working in a small team and unsociable hours. · Serving drinks, snacks and selling merchandise from the bars. · Wrote the manual for the bars.

Invited back by Royal Collections to fill the same role as summer 2012.

Working as a temp for Manpower means that I take on a variety of jobs for a variety of durations. This job requires me to be flexible and adapt to new environments quickly. While working here I have developed my customer service skills, improved my Microsoft Word and Excel ability, increased my confidence in answering phone calls and taking messages, and learnt how to bind documents- to name a few skills.

This was a one week placement with Out of Joint during their production week for Our Country's Good. This taught me more about the logistics of companies and what happens in the office to allow a show to run.

During the opening of the state rooms I was able to improve my people skills through my interactions with the general public – distributing, explaining the use of, and collecting audio guides; baggage claim and return; state room supervision; working in the diamond exhibition and answering questions about the palace. I was also trained in disability equality, and general health and safety issues, which I used on a daily basis.

In my last year with the National Youth Theatre I took on a different role as a swing for the Olympic and Paralympic Team Welcoming Ceremonies. This meant that as well as sourcing props for the show, I also learnt every stage management role for during the show. This meant I had to know the whole show, know everyone working on the show and also work under pressure. Here I improved on my problem solving, positive attitude and self-confidence.

In my second year with National Youth Theatre of GB I worked on Our Days of Rage. During the season I improved on my team work, my ability to learn a show quickly and also my self-confidence in my props sourcing ability. I was also required to show outstanding time management as I was often the only Assistant Stage Manager doing the props sourcing.

In my first season I worked on two shows- S’Warm and Relish. S’Warm required me to work on my skills within a team as there were 12 stage management team members, but I also had to be a leader as I was responsible for 74 actors and 2 directors. As a props sourcer on Relish I had to use my newly learnt skills from the course in my attempts to gain unusual items for as cheap as possible; over the phone, online and in person. As a member of the front of house team I interacted with the public on a daily basis, requiring me to both be friendly and knowledgeable about the show and company. This season was a big challenge which I rose to, and flourished in.