Christopher Anthony Email & Phone Number

Silver Spring, Maryland, United States

• Install Network Equipment for Businesses (Servers/Switches/Wireless Aps)
• Provides end user training on system and services for over 70 end users.
• Serves as an on-sight escalation point for mare advance issues.
• Provides engineering support for transition management (Projects).
• Provide network administration for 9 clients on a weekly basis.
• Migrate Clients to and from data Centers

Gaithersburg, Maryland

• Diagnoses and addresses all system errors
• Provides end user training on system and services for over 300 end users.
• Serves as an escalation point for mare advance issues.
• Provides engineering support for transition management (Projects).
• Provide network administration for 4 clients on a weekly basis.
• Works with little direct supervision on a day-to-day basis.

Laurel, MD

*Communicated business relevant marketing information to the vendor and provided structured feedback to the owners.*Provided resolutions, additional services, and energy market information for all 3000 + customers assigned to the account.*Developed an effective account management system to ensure all customers were contacted within a set time. *Prepared.

Washington D.C. Metro Area

*Trained, developed, and lead a team of 44 representatives.*Ensured that each team member understood the importance of providing great customer service along with effective call tactics. *Researched and analyzed online information to provide my team members with factual support data to provide customers and potential prospects.*Provided detailed reporting.

Laurel, MD

*Provided superior customer service.*Made out-bound calls marketing DSL/Cable/FIOS internet service to prospects using an automatic dialing system.*Provided in-bound call support to customers to assist with basic technical questions.*Assisted potential customers with different speed options for specific internet needs.

Beltsville, MD

*Ensured each customer had a great customer experience by providing them with excellent customer service.*Provided quick and effective resolutions to online account issues on a 1st tier level. *Assisted customers with password resets, when locked out of their online banking accounts.*Provided over the phone solutions to any account issues.

Comptia A+, Information Technology

Prestigious IT technical school in the DC metropolitan area, that specializes in developing IT professionals through knowledge and hands.

Computer Science

Business, Management, Marketing, And Related Support Services

High School, Business Administration And Management, General