Christopher Anthony Email & Phone Number

Silver Spring, Maryland, United States

● Install Network Equipment for Businesses (Servers/Switches/Wireless Aps)● Provides end user training on system and services for over 70 end users.● Serves as an on-sight escalation point for mare advance issues.● Provides engineering support for transition management (Projects).● Provide network administration for 9 clients on a weekly basis.● Migrate Clients to and from data Centers● Generate daily maintenance reports for all network devices● Serves as an escalation point for Service Desk ● Main service point for all Hardware setup (Computers/Printers/Mobile Devices)● Active Directory, DNS, and Group Policy Administration● Microsoft Windows Server 2012/2016R2 Administration● Installation and Administration of Microsoft Exchange 2016 ● Vulnerability remediation● Patch Deployment

Gaithersburg, Maryland

● Diagnoses and addresses all system errors● Provides end user training on system and services for over 300 end users.● Serves as an escalation point for mare advance issues.● Provides engineering support for transition management (Projects).● Provide network administration for 4 clients on a weekly basis.● Works with little direct supervision on a day-to-day basis.● Provides Top Tier customer service.● Creates and maintains systems documentation.● Serves in incident management as a first responder, incident engineer, and incident manager● Respond to email messages for customers seeking help.● Provides customer recommendations software applications to meet specific business needs.● Properly escalating unresolved queries to the next level of support.

Laurel, Md

*Communicated business relevant marketing information to the vendor and provided structured feedback to the owners.*Provided resolutions, additional services, and energy market information for all 3000 + customers assigned to the account.*Developed an effective account management system to ensure all customers were contacted within a set time. *Prepared various reports surrounding progression of all the accounts: quarterly sales results, annual forecast, and account status reports.

Washington D.C. Metro Area

*Trained, developed, and lead a team of 44 representatives.*Ensured that each team member understood the importance of providing great customer service along with effective call tactics. *Researched and analyzed online information to provide my team members with factual support data to provide customers and potential prospects.*Provided detailed reporting to present to management with statistics for monthly production meetings through using MS Office applications

Laurel, Md

*Provided superior customer service.*Made out-bound calls marketing DSL/Cable/FIOS internet service to prospects using an automatic dialing system.*Provided in-bound call support to customers to assist with basic technical questions.*Assisted potential customers with different speed options for specific internet needs.

Beltsville, Md

*Ensured each customer had a great customer experience by providing them with excellent customer service.*Provided quick and effective resolutions to online account issues on a 1st tier level. *Assisted customers with password resets, when locked out of their online banking accounts.*Provided over the phone solutions to any account issues.

Comptia A+, Information Technology

Prestigious IT technical school in the DC metropolitan area, that specializes in developing IT professionals through knowledge and hands.

Computer Science

Business, Management, Marketing, And Related Support Services

High School, Business Administration And Management, General