Lindsay Cochran Email & Phone Number

Amsterdam, North Holland, Netherlands

* Leading strategy and project management for re-implementation of Gainsight* Data driven solutions to improve CS efficiency* Management of global projects and roadmap

Amsterdam, North Holland, Netherlands

* Data driven solutions to enhance customer experience while improving internal team processes* Effectively work and mentor remotely with team members located in several time zones globally* Developed and maintain automated Gainsight surveys, email programs and CTAs to support all customer journey phases* Create email outreaches to reduce churn by increasing product adoption by 20% in customer's first 30 days* Led, collaborated with internal stakeholders in order to develop digital onboarding for multiple products* Stakeholder management on key projects for standardizing customer experience globally* Created and maintain automated processes to support revenue recognition and SOC2 compliance* Analyze existing Customer Success automated engagements based on previously defined project success criteria* Developed enablement materials for Customer Success and Customer Operations team* Own intake, refinement and assignment of team backlog items for capacity * Developed Gainsight program review cycle in order maintain program integrity and support iterative work for continued program improvement

Minneapolis, Mn

Minneapolis, Mn

* Customer support through remote product training.* Department project management for customer training services.* Project management collaboration with third party vendors.* Teamwork with department managers in the design and creation of a new service offering for customers.* Mentor to new hires in department.

* Project management and content creation for new customer program materials. * Performed continuing education to increase member success and retention.* Customer training and support to assist customers in reaching their goals.

Saint Paul, Mn

Minneapolis, Mn

Minneapolis, Mn

Palma Area, Spain

Saint Paul, Mn

Ceramic Arts And Ceramics

Activities and Societies: Ceramics

Stott Pilates Full Certificaton, Stott Pilates

Activities and Societies: Internship of more than 100 hours teaching.Comprehensive beginning and intermediate repertoire for both mat.

200 Hr Ryt, Yoga Teacher Training/Yoga Therapy

Activities and Societies: n/a

Pre-Natal Yoga Certification

Activities and Societies: n/aDeveloping and instructing safe, healthy yoga workouts for expecting moms.

Medical Terminology And Early Childhood Education, 3.5

Neurobiology And Behavior, Anthropology

Activities and Societies: Outdoor activities club.

Philosophy, Writing

Post secondary enrollment classes taken while in high school.

Education record