Cody Ekle Email & Phone Number

I have been working with computers since I was about 5 years. As a child, I watched my father build a computer company from the ground up and even had the opportunity to work there for many years. Since the business was located in the small town that I grew up in, it was here that I learned how important it is to strengthen client relations by offering them products and services that fit their lifestyle. I was able to see that products and services were being given to real people, my classmates, local libraries, and the owner of a grocery store it has inspired me to give each client I interact with quality customer service. I am currently a Customer Success Manager (Product Specialist, Partner Success Manager, Manager of Customer Success) for Mailprotector. Despite being technology-focused in my last job, I am truly in my element implementing training programs and partner-facing documentation to help our sales, marketing, and partner success teams succeed when approaching prospects and current partners.Helping to ensure partner satisfaction and actively participating in parnter retention is what I thrive at. This includes recommending security adjustments to the product stack they offer their customers to guarantee they succeed when they're protecting local businesses. I'm extremely lucky that Mailprotector works exclusively with MSPs and MSSPs. This allows me to leverage my experience helping run a business in my early career.I take the needs of our partners seriously and ensure that their voice is heard both on the sales team and the development team. This has resulted in a < 1% churn rate for Mailprotector over the last three years I've been in this position.In addition to cross-functional collaboration, I design and implement articles for the help center. Great documentation is a key feature in ensuring client satisfaction. I enjoy creating videos and comprehensive articles to maintain a healthy relationship with our partner base even if they aren't calling in and talking to me directly!Working in this field has motivated me to focus on people management and knowing products granularly to provide the best possible solutions for our partners. I take a straightforward approach to product management and always recommend the best possible solutions that are on the market today.This all requires a high-level understanding of the business structure, product offerings, and what various business verticals need to succeed. There is no one-size-fits all in our industry

Listed skills include Leadership, Customer Experience, Customer Education, Linux, and 25 others.