Cody Powers Email & Phone Number

Seattle, WA, US

Bellevue, WA

• As Communications Manager responsible for new customer onboarding, I was developing and implementing strategic communications plans to enhance customer experience and reduce churn rates. Major Roles:Overseeing creation.
• Achieved record-low postpaid phone churn of 0.88% in Q3 2022 through targeted customer retention strategies.
• Launched T-Mobile Support's New to T-Mobile onboarding hub, reaching over 3.7M new customers in its first year.
• Attained $16+M in monthly cost savings and influenced $6M in sales through content management and customer engagement.
• Directed content strategy for over 8M customers supported per month, over 2M self-service transactions, and reduction in customer service costs.

Seattle, WA

• During this tenure, I was creating and executing launch roadmaps and work-back schedules for new Dynamics 365 applications, ensuring seamless integration into community ecosystem. Major Duties:Spearheading launch of.
• Oversaw migration of Telligent CMS platform from version 8.5 to 10.3, enhancing site functionality and user experience.
• Managed daily operations and user engagement for dynamic online community with over 700K monthly active users by utilizing Azure DevOps to manage high volumes of requests.

Bellevue

• While serving as a Site Manager, I was responsible for executing strategic marketing initiatives for Microsoft Cloud Platform, including coordination with Microsoft and partner stakeholders for campaigns and daily.
• Elevated webinar attendance by 15% by creating and implementing strategic marketing initiatives.
• Orchestrated global launch of pages and campaigns by using Sitemuse CMS across 35 locales, managing localization team relations.
• Boosted interest in Azure IoT Central service and attained 25% increase in qualified website leads through targeted content marketing campaign.

Bellevue

• As Site Manager, I was executing marketing initiatives for Microsoft Cloud Platform, enhancing Microsoft Azure website's visibility and user engagement. Major Roles:Coordinating with development team to implement new.
• Employed GitHub and Visual Studio for efficient content management, submitting pull requests to update site content.
• Enabled publishing team's access to GitHub and reduced service-level agreement (SLA) timeframe for content requests from two weeks to three days.

Bellevue, WA

• While serving as a Production Engineer, I was managing publishing tool support, while collaborating with development team to enhance publisher services, test new functionalities, and optimize user experience for site.
• Enhanced visibility and user engagement of localized sites by spearheading SEO and geo-targeting initiatives.
• Led search engine optimization (SEO) and geo-targeting strategies, improving localized content for 60+ international markets.

Bellevue

• Launched new localized versions of the Bing Ads Advertising site in 10+ new international markets including UK, India, & Canada, and others
• Managed content mapping for the new international sites, including localization process for 10+ languages, and coordinated publishers from three teams in different markets to meet launch dates
• Supported the transition of Yahoo!’s ad clients to the Bing Ads platform, building and managing the microsites developed for the transition
• Measured site metrics via Adobe Analytics and Adobe Target to run A/B testing and optimize user experience

Bachelor Of Arts (B.A.), Communication And Media Studies

Bachelor Of Arts, English Language And Literature/Letters