Tier 3 Support Specialist
CurrentAssisted high end client and partners with technical issues, acted as a liaison in the clients behalf with the sales, product, engineer, and support team across email, phones, Zoom, and Zendesk.Worked with, supported, and configured expense systems with Quickbooks Desktop and Quickbooks Online, Intacct, and NetSuite.Ensured company policy and ToS were enforced, and worked with Fraud and Risk to confirm and reaffirm security protocols and policy is followed.Worked on internal SOP for efficiency and work to assist people leaders that corresponding teams are following the necessary SOP and established security protocols.