Manager of the Asurion infrastructure team responsible for the strategy, design, and success of our internal and customer-facing Windows Server based infrastructure. I plan, coordinate, direct, and design related activities based on the company's priorities, as well as provide administrative direction and support for daily operational activities of my team. I work closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization. I am a hands-on manager responsible for both the technical and managerial support for Active Directory, Azure, AWS, DevOps Automations, and Windows Server (2008-2022) in a 24x7 Global Enterprise Environment.• Identifies and suggests upgrades and enhancements required for systems to maintain functionality and optimal performance for internal users and external clients.• Identifies hardware/software requirements for corporate projects and performs the build of these systems and provide continued operational support throughout the system lifecycle.• Budgets and creates training opportunities for direct reports• Identifies and prioritizes weekly, quarterly, and annual goals. • Creates technical documentation and metrics related to system and personnel functionality and performance.• Responsible for driving completion of long-term IT Projects and managing personnel that execute them.• Reviews solution designs and recommends alterations and enhancements to improve quality of product.• Analyzes processes and makes suggestions on opportunities for automation and optimization.• etc...

Lead technical point of contact for a 20 person Windows Server administration team across 3 international locations- Responsible for setting standards and policies for the team- Manages Corporate Windows Server infrastructure of 7,000+ Servers- Manages services including: Active Directory, Virtual Directory Server, & Quest/One Identity software suites- Responsible for both a physical Server infrastructure (Cisco UCS) and for virtual (VMware) environments- Uses PowerShell to automate repetitive tasks to increase efficiency- Manages Global Active Directory infrastructure across multi-forest/multi-domain international locations- Manages services including: DNS, Group Policy, LDAP, Directory Services, Sites and Services configs, etc. - Technical resource for project to decommission and replace all (75+) Server 2008 R2 Domain Controllers with Server 2016 and multi-forest AD domain consolidations- Experience with SAML 2.0 SSO deployments

-Provided troubleshooting for network hardware, systems software, applications, and configurations-Proactively identified network threats and vulnerabilities-Researched and developed mitigation techniques for any risks or vulnerabilities found-Maintained network compliance for 2000+ network assets using Microsoft System Center Configuration Manager (SCCM) 2007/2012-Configured and maintained Virtual Private Network (VPN) communications for wing-wide senior leadership-Created PowerShell scripts related to managing major network vulnerabilities and software issues for 4000+ end-users

-Performed technical client support duties supporting 7000+ users on $64M classified and unclassified networks-Managed and administered $48,000 Video Teleconferencing (VTC) suite to ensure base leadership connections to deployed units-Led Microsoft Exchange and Active Directory domain merger of 5400 accounts to consolidated Air Force Network (AFNET) -Maintained wing-wide command and control systems and Blackberry/iPhone configuration for 48 Fighter Wing senior leadership-Reduced network-wide imaging process time by 90% by building and administering Symantec Ghosting server-Performed Domain-level Active Directory, GPO, User, and Security group administration for multiple enterprise domains

-Performed weekly audit reviews of Retina scans to ensure compliance with USAF regulations-Provided Microsoft Exchange organizational email configuration for 3000+ end-users-Created, deleted, and modified user/group accounts-Planned, developed, implemented, trained and audited system security policies and procedures-Prevented unauthorized modification, destruction, disclosure of information, and deletion of information